Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Criticality ↔ Impact ↔ Priority

Use this screen to manage the criticality ↔ impact ↔ priority matrix. The management screen is available in the Criticality ↔ Impact ↔ Priority module of the Ticket Settings group.

Criticality ↔ Impact ↔ Priority Screen

Criticality ↔ Impact ↔ Priority Screen