OTRS Documentation OTRS::ITSM Administration ManualLogo
8.0

Contents

  • Introduction
  • Service Management
  • Configuration Management
OTRS::ITSM Administration Manual
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OTRS::ITSM Administration Manual¶

This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.

Contents

  • Introduction
  • Service Management
    • Administrator Interface
      • Ticket Settings
        • Criticality ↔ Impact ↔ Priority
        • Service Level Agreements
        • Services
        • States
        • Types
      • Users, Groups & Roles
        • Groups
      • Processes & Automation
        • Dynamic Fields
      • Administration
        • General Catalog
        • System Configuration
    • Agent Interface
      • Tickets
        • Create Ticket
        • Ticket Detail View
      • Services
        • Service List
        • Service Detail View
      • Service Level Agreements
        • Service Level Agreement List
        • Service Level Agreement Detail View
      • Statistics and Reports
        • Statistics
    • External Interface
  • Configuration Management
    • Administrator Interface
      • Users, Groups & Roles
        • Groups
      • Processes & Automation
        • Process Management
        • Web Services
      • Administration
        • General Catalog
        • Import and Export
        • System Configuration
      • CMDB Settings
        • Configuration Items
    • Agent Interface
      • Configuration Items
        • Create Configuration Item
        • Configuration Item List
        • Configuration Item Detail View
      • Customers
      • Customer Users
    • External Interface
Next

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