Outdated documentation

You are looking at the documentation for an older release. For the latest information, please see current release documentation.

Ticket Settings

After installation of the package a new module will be available in the administrator interface. Furthermore, Service Level Agreements and Services screens are extended with some new fields.

Contents

• Criticality ↔ Impact ↔ Priority
• Service Level Agreements
  • Service Level Agreement Settings
• Services
  • Service Settings