GenericInterface¶
GenericInterface::WebserviceConfig::CacheTTL¶
Cache time in seconds for the web service config backend.
This setting can not be deactivated.
Default value:
86400
GenericInterface → ErrorHandling → ModuleRegistration¶
GenericInterface::ErrorHandling::Module###RequestRetry¶
GenericInterface module registration for an error handling module.
Default value:
---
CommunicationTypeFilter: Requester
ConfigDialog: AdminGenericInterfaceErrorHandlingRequestRetry
Name: RequestRetry
GenericInterface → Invoker → ModuleRegistration¶
GenericInterface::Invoker::Module###Test::Test¶
GenericInterface module registration for the invoker layer.
This setting is not active by default.
Default value:
---
ConfigDialog: AdminGenericInterfaceInvokerDefault
Controller: Test
Name: Test
GenericInterface::Invoker::Module###Test::TestSimple¶
GenericInterface module registration for the invoker layer.
This setting is not active by default.
Default value:
---
ConfigDialog: AdminGenericInterfaceInvokerDefault
Controller: Test
Name: TestSimple
GenericInterface → Mapping → ModuleRegistration¶
GenericInterface::Mapping::Module###Simple¶
GenericInterface module registration for the mapping layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceMappingSimple
GenericInterface::Mapping::Module###Test¶
GenericInterface module registration for the mapping layer.
This setting is not active by default.
Default value:
---
ConfigDialog: ''
GenericInterface::Mapping::Module###XSLT¶
GenericInterface module registration for the mapping layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceMappingXSLT
GenericInterface → Operation¶
GenericInterface::Operation::Common::CachedAuth::AgentCacheTTL¶
Cache time in seconds for agent authentication in the GenericInterface.
This setting can not be deactivated.
Default value:
300
GenericInterface::Operation::Common::CachedAuth::CustomerCacheTTL¶
Cache time in seconds for customer authentication in the GenericInterface.
This setting can not be deactivated.
Default value:
300
GenericInterface::Operation::ResponseLoggingMaxSize¶
Defines the maximum size in KiloByte of GenericInterface responses that get logged to the gi_debugger_entry_content table.
This setting can not be deactivated.
Default value:
200
GenericInterface → Operation → Generic → RPC¶
GenericInterface::Operation::Generic::RPC¶
Enables the usage of operation Generic::RPC.
This setting can not be deactivated.
Default value:
0
GenericInterface::Operation::Generic::RPC::Modules###001-Default¶
Registration of allowed modules used by operation Generic::RPC. Just modules below Kernel::System and Custom::Kernel::System (and Kernel::Config) are allowed for executions.
Default value:
---
- Kernel::Config
- Kernel::System::CustomerCompany
- Kernel::System::CustomerUser
- Kernel::System::Encode
- Kernel::System::Group
- Kernel::System::LinkObject
- Kernel::System::Log
- Kernel::System::PID
- Kernel::System::Queue
- Kernel::System::AuthSession
- Kernel::System::Ticket
GenericInterface → Operation → ModuleRegistration¶
GenericInterface::Operation::Module###FAQ::LanguageList¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: FAQ
Name: LanguageList
GenericInterface::Operation::Module###FAQ::PublicCategoryList¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: FAQ
Name: PublicCategoryList
GenericInterface::Operation::Module###FAQ::PublicFAQGet¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: FAQ
Name: PublicFAQGet
GenericInterface::Operation::Module###FAQ::PublicFAQSearch¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: FAQ
Name: PublicFAQSearch
GenericInterface::Operation::Module###Generic::RPC¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationRPC
Controller: Generic
Name: RPC
GenericInterface::Operation::Module###Session::SessionCreate¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: Session
Name: SessionCreate
GenericInterface::Operation::Module###Session::SessionGet¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: Session
Name: SessionGet
GenericInterface::Operation::Module###Test::Test¶
GenericInterface module registration for the operation layer.
This setting is not active by default.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: Test
Name: Test
GenericInterface::Operation::Module###Ticket::TicketCreate¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: Ticket
Name: TicketCreate
GenericInterface::Operation::Module###Ticket::TicketGet¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: Ticket
Name: TicketGet
GenericInterface::Operation::Module###Ticket::TicketHistoryGet¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: Ticket
Name: TicketHistoryGet
GenericInterface::Operation::Module###Ticket::TicketSearch¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: Ticket
Name: TicketGet
GenericInterface::Operation::Module###Ticket::TicketUpdate¶
GenericInterface module registration for the operation layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceOperationDefault
Controller: Ticket
Name: TicketUpdate
GenericInterface → Operation → TicketCreate¶
GenericInterface::Operation::TicketCreate###AutoResponseType¶
Defines the default auto response type of the article for this operation.
This setting can not be deactivated.
Default value:
auto reply
GenericInterface::Operation::TicketCreate###HistoryComment¶
Defines the history comment for this operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
%%GenericInterface Create
GenericInterface::Operation::TicketCreate###HistoryType¶
Defines the history type for this operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
NewTicket
GenericInterface::Operation::TicketCreate###IsVisibleForCustomer¶
Defines the default visibility of the article to customer for this operation.
This setting can not be deactivated.
Default value:
1
GenericInterface → Operation → TicketSearch¶
GenericInterface::Operation::TicketSearch###ExtendedSearchCondition¶
Allows extended search conditions in this operation. With this feature you can search e.g. ticket title with this kind of conditions like “(key1*&&*key2)” or “(key1*||*key2)”.
This setting can not be deactivated.
Default value:
0
GenericInterface::Operation::TicketSearch###Order::Default¶
Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.
This setting can not be deactivated.
Default value:
Down
GenericInterface::Operation::TicketSearch###SearchLimit¶
Maximum number of tickets to be displayed in the result of this operation.
This setting can not be deactivated.
Default value:
500
GenericInterface::Operation::TicketSearch###SortBy::Default¶
Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.
This setting can not be deactivated.
Default value:
Age
GenericInterface → Operation → TicketUpdate¶
GenericInterface::Operation::TicketUpdate###AutoResponseType¶
Defines the default auto response type of the article for this operation.
This setting can not be deactivated.
Default value:
auto follow up
GenericInterface::Operation::TicketUpdate###HistoryComment¶
Defines the history comment for this operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
%%GenericInterface Note
GenericInterface::Operation::TicketUpdate###HistoryType¶
Defines the history type for this operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
AddNote
GenericInterface::Operation::TicketUpdate###IsVisibleForCustomer¶
Defines the default visibility of the article to customer for this operation.
This setting can not be deactivated.
Default value:
1
GenericInterface → Transport → HTTP¶
GenericInterface::Invoker::OutboundHeaderBlacklist¶
Outbound request headers not allowed to be used in front end configuration.
Default value:
---
- Content-Length
- Content-MD5
- Host
GenericInterface::Operation::OutboundHeaderBlacklist¶
Outbound response headers not allowed to be used in front end configuration.
Default value:
---
- Connection
- Content-Disposition
- Content-Length
- Content-MD5
- Status
- Transfer-Encoding
GenericInterface → Transport → ModuleRegistration¶
GenericInterface::Transport::Module###HTTP::REST¶
GenericInterface module registration for the transport layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceTransportHTTPREST
Name: REST
Protocol: HTTP
GenericInterface::Transport::Module###HTTP::SOAP¶
GenericInterface module registration for the transport layer.
Default value:
---
ConfigDialog: AdminGenericInterfaceTransportHTTPSOAP
Name: SOAP
Protocol: HTTP
GenericInterface::Transport::Module###HTTP::Test¶
GenericInterface module registration for the transport layer.
This setting is not active by default.
Default value:
---
ConfigDialog: AdminGenericInterfaceTransportHTTPTest
Name: Test
Protocol: HTTP