Core¶
ConfigImportAllowed¶
Controls if the admin is allowed to import a saved system configuration in SysConfig.
This setting can not be deactivated.
Default value:
1
DemoSystem¶
Runs the system in “Demo” mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
This setting can not be deactivated.
Default value:
0
FQDN¶
Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
This setting can not be deactivated.
Default value:
yourhost.example.com
Organization¶
Company name which will be included in outgoing emails as an X-Header.
This setting can not be deactivated.
Default value:
Example Company
ProductName¶
Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
This setting can not be deactivated.
Default value:
OTRS 7
Secure::DisableBanner¶
If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.
This setting can not be deactivated.
Default value:
0
SystemID¶
Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
This setting can not be deactivated.
Default value:
10
Core → AppointmentCalendar¶
AgentAppointmentEdit::Location::Link###1-GoogleMaps¶
Defines an icon with link to the google map page of the current location in appointment edit screen.
Default value:
---
CSSClass: GoogleMaps
IconName: fa-globe fa-lg
Target: _blank
Text: Location
URL: http://maps.google.com/maps?z=7&q=
AppointmentCalendar::CalendarColors¶
List of colors in hexadecimal RGB which will be available for selection during calendar creation. Make sure the colors are dark enough so white text can be overlayed on them.
Default value:
---
- '#000000'
- '#1E1E1E'
- '#3A3A3A'
- '#545453'
- '#6E6E6E'
- '#878687'
- '#888787'
- '#A09FA0'
- '#B8B8B8'
- '#D0D0D0'
- '#E8E8E8'
- '#FFFFFF'
- '#891100'
- '#894800'
- '#888501'
- '#458401'
- '#028401'
- '#018448'
- '#008688'
- '#004A88'
- '#001888'
- '#491A88'
- '#891E88'
- '#891648'
- '#FF2101'
- '#FF8802'
- '#FFFA03'
- '#83F902'
- '#05F802'
- '#03F987'
- '#00FDFF'
- '#008CFF'
- '#002EFF'
- '#8931FF'
- '#FF39FF'
- '#FF2987'
- '#FF726E'
- '#FFCE6E'
- '#FFFB6D'
- '#CEFA6E'
- '#68F96E'
- '#68FDFF'
- '#68FBD0'
- '#6ACFFF'
- '#6E76FF'
- '#D278FF'
- '#FF7AFF'
- '#FF7FD3'
AppointmentCalendar::CalendarLimitOverview¶
Maximum number of active calendars in overview screens. Please note that large number of active calendars can have a performance impact on your server by making too much simultaneous calls.
Default value:
10
AppointmentCalendar::Import::RecurringMonthsLimit¶
OTRS doesn’t support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).
This setting can not be deactivated.
Default value:
120
Core → AppointmentCalendar → Plugin¶
AppointmentCalendar::Plugin###0100-Ticket¶
Defines the ticket plugin for calendar appointments.
Default value:
---
Module: Kernel::System::Calendar::Plugin::Ticket
Name: Ticket
URL: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=%s
Core → AppointmentCalendar → TicketAppointments¶
AppointmentCalendar::TicketAppointmentSearchParam¶
Defines the list of params that can be passed to ticket search function.
Default value:
---
CustomerID: CustomerID
CustomerUserLogin: Customer user
Locks: Lock state
MIMEBase_AttachmentName: Attachment Name
MIMEBase_Body: Body
MIMEBase_Cc: Cc
MIMEBase_From: From
MIMEBase_Subject: Subject
MIMEBase_To: To
OwnerIDs: Owner
Priorities: Priority
ResponsibleIDs: Responsible
SLAs: SLA
Services: Service
StateType: State type
States: State
Title: Title
Types: Type
AppointmentCalendar::TicketAppointmentType###0100-FirstResponseTime¶
Defines the ticket appointment type backend for ticket escalation time.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: FirstResponseTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: First response time
AppointmentCalendar::TicketAppointmentType###0200-UpdateTime¶
Defines the ticket appointment type backend for ticket escalation time.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: UpdateTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: Update time
AppointmentCalendar::TicketAppointmentType###0300-SolutionTime¶
Defines the ticket appointment type backend for ticket escalation time.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: SolutionTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: Solution time
AppointmentCalendar::TicketAppointmentType###0400-PendingTime¶
Defines the ticket appointment type backend for ticket pending time.
Default value:
---
Event: TicketPendingTimeUpdate
Key: PendingTime
Mark: P
Module: Kernel::System::Calendar::Ticket::PendingTime
Name: Pending time
AppointmentCalendar::TicketAppointmentType###0500-DynamicField¶
Defines the ticket appointment type backend for ticket dynamic field date time.
Default value:
---
Event: TicketDynamicFieldUpdate_.*
Key: DynamicField_%s
Mark: D
Module: Kernel::System::Calendar::Ticket::DynamicField
Name: DynamicField_%s
Core → Auth → Agent → TwoFactor¶
AuthTwoFactorModule¶
Defines the two-factor module to authenticate agents.
This setting is not active by default.
Default value:
Kernel::System::Auth::TwoFactor::GoogleAuthenticator
AuthTwoFactorModule::AllowEmptySecret¶
Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Default value:
1
AuthTwoFactorModule::AllowPreviousToken¶
Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.
Default value:
1
AuthTwoFactorModule::SecretPreferencesKey¶
Defines the agent preferences key where the shared secret key is stored.
This setting can not be deactivated.
Default value:
UserGoogleAuthenticatorSecretKey
Core → Auth → Customer¶
Customer::AuthModule¶
Defines the module to authenticate customers.
This setting can not be deactivated.
Default value:
Kernel::System::CustomerAuth::DB
Customer::AuthModule::DB::CryptType¶
If “DB” was selected for Customer::AuthModule, the encryption type of passwords must be specified.
This setting can not be deactivated.
Default value:
sha2
Customer::AuthModule::DB::CustomerKey¶
If “DB” was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
This setting can not be deactivated.
Default value:
login
Customer::AuthModule::DB::CustomerPassword¶
If “DB” was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
This setting can not be deactivated.
Default value:
pw
Customer::AuthModule::DB::DSN¶
If “DB” was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
This setting is not active by default.
Default value:
DBI:mysql:database=customerdb;host=customerdbhost
Customer::AuthModule::DB::Password¶
If “DB” was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
This setting is not active by default.
Default value:
some_password
Customer::AuthModule::DB::Table¶
If “DB” was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
This setting can not be deactivated.
Default value:
customer_user
Customer::AuthModule::DB::Type¶
If “DB” was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
This setting is not active by default.
Default value:
mysql
Customer::AuthModule::DB::User¶
If “DB” was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
This setting is not active by default.
Default value:
some_user
Customer::AuthModule::DB::bcryptCost¶
If “bcrypt” was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.
This setting can not be deactivated.
Default value:
12
Customer::AuthModule::DB::bcryptType¶
If “bcrypt” was selected for CryptType, Type specified here sets the subtype of bcrypt used. The available types are: ‘2b’ current standard, ‘2a’ is older; it’s the one used in Crypt::Eksblowfish, ‘2y’ is considered equivalent to 2b and used in PHP. ‘2x’ is very broken and only needed to work with ancient PHP versions.
This setting can not be deactivated.
Default value:
2b
Customer::AuthModule::HTTPBasicAuth::Replace¶
If “HTTPBasicAuth” was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domainuser to user).
This setting is not active by default.
Default value:
example_domain\\
Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp¶
If “HTTPBasicAuth” was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
This setting is not active by default.
Default value:
^(.+?)@.+?$
Customer::AuthModule::LDAP::AccessAttr¶
If “LDAP” was selected for Customer::AuthModule, you can specify access attributes here.
This setting is not active by default.
Default value:
memberUid
Customer::AuthModule::LDAP::AlwaysFilter¶
If “LDAP” was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
This setting is not active by default.
Default value:
(!objectclass=computer)
Customer::AuthModule::LDAP::BaseDN¶
If “LDAP” was selected for Customer::AuthModule, the BaseDN must be specified.
This setting is not active by default.
Default value:
dc=example,dc=com
Customer::AuthModule::LDAP::Die¶
If “LDAP” was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can’t be established due to network problems.
Default value:
1
Customer::AuthModule::LDAP::GroupDN¶
If “LDAP” was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
This setting is not active by default.
Default value:
cn=otrsallow,ou=posixGroups,dc=example,dc=com
Customer::AuthModule::LDAP::Host¶
If “LDAP” was selected for Customer::AuthModule, the LDAP host can be specified.
This setting is not active by default.
Default value:
ldap.example.com
Customer::AuthModule::LDAP::Params¶
If “LDAP” was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See “perldoc Net::LDAP” for more information about the parameters.
This setting is not active by default.
Default value:
---
async: '0'
port: '389'
timeout: '120'
version: '3'
Customer::AuthModule::LDAP::SearchUserDN¶
If “LDAP” was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
This setting is not active by default.
Default value:
cn=binduser,ou=users,dc=example,dc=com
Customer::AuthModule::LDAP::SearchUserPw¶
If “LDAP” was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
This setting is not active by default.
Default value:
some_password
Customer::AuthModule::LDAP::UID¶
If “LDAP” was selected for Customer::AuthModule, the user identifier must be specified.
This setting is not active by default.
Default value:
uid
Customer::AuthModule::LDAP::UserAttr¶
If “LDAP” was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
This setting is not active by default.
Default value:
UID
Customer::AuthModule::LDAP::UserSuffix¶
If “LDAP” was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
This setting is not active by default.
Default value:
@domain.com
Customer::AuthModule::Radius::Die¶
If “Radius” was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can’t be established due to network problems.
Default value:
1
Customer::AuthModule::Radius::Host¶
If “Radius” was selected for Customer::AuthModule, the radius host must be specified.
This setting is not active by default.
Default value:
radiushost
Customer::AuthModule::Radius::Password¶
If “Radius” was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
This setting is not active by default.
Default value:
radiussecret
Core → Auth → Customer → TwoFactor¶
Customer::AuthTwoFactorModule¶
Defines the two-factor module to authenticate customers.
This setting is not active by default.
Default value:
Kernel::System::CustomerAuth::TwoFactor::GoogleAuthenticator
Customer::AuthTwoFactorModule::AllowEmptySecret¶
Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Default value:
1
Customer::AuthTwoFactorModule::AllowPreviousToken¶
Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.
Default value:
1
Customer::AuthTwoFactorModule::SecretPreferencesKey¶
Defines the customer preferences key where the shared secret key is stored.
This setting can not be deactivated.
Default value:
UserGoogleAuthenticatorSecretKey
Core → Auth → User¶
AuthModule::DB::bcryptCost¶
If “bcrypt” was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.
This setting can not be deactivated.
Default value:
12
AuthModule::DB::bcryptType¶
If “bcrypt” was selected for CryptType, Type specified here sets the subtype of bcrypt used. The available types are: ‘2b’ current standard, ‘2a’ is older; it’s the one used in Crypt::Eksblowfish, ‘2y’ is considered equivalent to 2b and used in PHP. ‘2x’ is very broken and only needed to work with ancient PHP versions.
This setting can not be deactivated.
Default value:
2b
Core → Autoload¶
AutoloadPerlPackages###1000-Test¶
Example package autoload configuration.
This setting is not active by default.
Default value:
---
- Kernel::Autoload::Test
Core → Cache¶
Cache::InBackend¶
If enabled, the cache data will be stored in cache backend.
This setting can not be deactivated.
Default value:
1
Cache::InMemory¶
If enabled, the cache data be held in memory.
This setting can not be deactivated.
Default value:
1
Cache::Module¶
Selects the cache backend to use.
This setting can not be deactivated.
Default value:
Kernel::System::Cache::FileStorable
Cache::SubdirLevels¶
Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.
This setting can not be deactivated.
Default value:
2
Core → Chat¶
ChatEngine::ChatDirection::AgentToAgent¶
Makes it possible to start a chat with an agent from the agent interface.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatDirection::AgentToCustomer¶
Makes it possible to start a chat with a customer from the agent interface.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatDirection::CustomerToAgent¶
Makes it possible to start a chat with an agent from the external interface as authenticated user.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatDirection::PublicToAgent¶
Makes it possible to start a chat with an agent from the external interface as unauthenticated user.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatIntegration::VideoChatEnabled¶
Defines if the video and audio calling feature is enabled for integrated chat.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatOrder¶
Defines the order of chat windows.
This setting can not be deactivated.
Default value:
1
ChatEngine::DefaultAgentName¶
Default agent name in the external interface. If enabled, the real name of the agent will not be visible to users while using the chat.
This setting is not active by default.
Default value:
Support Agent
ChatEngine::DefaultChatChannel¶
Name of default chat channel. If this channel does not exist, it will be created automatically. Please do not create a chat channel with the same name as default chat channel. The default channel won’t be displayed, if chat channels are enabled in the external interface. All agent to agent chats will be in the default channel.
This setting can not be deactivated.
Default value:
Default channel
ChatEngine::ExternalFrontend::AllowChatChannels¶
Defines if users in the external interface are able to select Chat Channel. If not, chat will be created in default Chat Channel.
This setting can not be deactivated.
Default value:
1
ChatEngine::ExternalFrontend::AvailabilityCheck¶
Allow users to select only channels that have available agent(s) in the external interface.
This setting can not be deactivated.
Default value:
1
ChatEngine::ExternalFrontend::NoAnswerThreshold¶
Defines the period of time (in minutes) before no answer message is displayed to the users in the external interface.
This setting can not be deactivated.
Default value:
5
ChatEngine::ExternalFrontend::VideoChatEnabled¶
Defines if the video and audio calling feature is enabled for users of the external interface.
This setting can not be deactivated.
Default value:
1
ChatEngine::PermissionGroup::ChatReceivingAgents¶
Agent group that can accept chat requests and chat.
This setting can not be deactivated.
Default value:
users
ChatEngine::PermissionGroup::ChatStartingAgents¶
Agent group that can create chat requests.
This setting can not be deactivated.
Default value:
users
ChatEngine::PermissionGroup::VideoChatAgents¶
Agent group that can use video calling feature in chats.
This setting can not be deactivated.
Default value:
users
Ticket::Agent::StartChatFromTicket###AllowChatOnlyIfCustomerAvailable¶
If enabled, starting a chat from agent ticket zoom view will only be possible, if the ticket customer is on-line.
Default value:
1
Ticket::Agent::StartChatFromTicket###Allowed¶
Sets if a chat request can be sent out from agent ticket zoom view.
Default value:
1
Ticket::Agent::StartChatFromTicket###PermissionLevel¶
Permission level to start a chat with customer from agent ticket zoom view.
Default value:
ro
Ticket::Agent::StartChatFromTicket###RequiredLock¶
Defines if locking a ticket is required to start a chat with the customer from the ticket zoom view.
Default value:
0
Ticket::Agent::StartChatWOTicket¶
If enabled, agents can start a chat with a customer without a ticket.
Default value:
1
Core → CommunicationChannel¶
CommunicationChannel###Chat¶
Defines chat communication channel.
Default value:
---
Description: Chat communication channel.
Icon: fa-comment
Module: Kernel::System::CommunicationChannel::Chat
Name: Chat
CommunicationChannel###Email¶
Defines email communication channel.
Default value:
---
Description: Email communication channel.
Icon: fa-envelope
Module: Kernel::System::CommunicationChannel::Email
Name: Email
CommunicationChannel###Internal¶
Defines internal communication channel.
Default value:
---
Description: Internal communication channel.
Icon: fa-cloud
Module: Kernel::System::CommunicationChannel::Internal
Name: OTRS
CommunicationChannel###Phone¶
Defines phone communication channel.
Default value:
---
Description: Phone communication channel.
Icon: fa-phone
Module: Kernel::System::CommunicationChannel::Phone
Name: Phone
CommunicationChannel###SMS¶
Defines SMS communication channel.
Default value:
---
Description: SMS communication channel.
Icon: fa-mobile
Module: Kernel::System::CommunicationChannel::SMS
Name: SMS
Core → CommunicationChannel → MIMEBase¶
Ticket::Article::Backend::MIMEBase::ArticleDataDir¶
Specifies the directory to store the data in, if “FS” was selected for ArticleStorage.
This setting can not be deactivated.
Default value:
<OTRS_CONFIG_Home>/var/article
Ticket::Article::Backend::MIMEBase::ArticleStorage¶
Saves the attachments of articles. “DB” stores all data in the database (not recommended for storing big attachments). “FS” stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when “FS” is used.
This setting can not be deactivated.
Default value:
Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleStorageDB
Ticket::Article::Backend::MIMEBase::CheckAllStorageBackends¶
Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.
This setting can not be deactivated.
Default value:
0
Ticket::Article::Backend::MIMEBase::IndexAttachmentNames¶
Specifies whether the (MIMEBase) article attachments will be indexed and searchable.
This setting can not be deactivated.
Default value:
1
Core → CommunicationLog¶
CommunicationLog::PurgeAfterHours::AllCommunications¶
Defines the number of hours a communication will be stored, whichever its status.
This setting can not be deactivated.
Default value:
744
CommunicationLog::PurgeAfterHours::SuccessfulCommunications¶
Defines the number of hours a successful communication will be stored.
This setting can not be deactivated.
Default value:
168
CommunicationLog::Transport###CloudService¶
Registers a log module, that can be used to log communication related information.
This setting can not be deactivated.
Default value:
---
Module: Kernel::System::CommunicationLog::Transport::CloudService
Name: CloudService
CommunicationLog::Transport###Email¶
Registers a log module, that can be used to log communication related information.
This setting can not be deactivated.
Default value:
---
Module: Kernel::System::CommunicationLog::Transport::Email
Name: Email
Core → Credentials¶
Credentials::CanRefreshBeforeExpire¶
Defines a default value for the time the credentials can refresh, in seconds, before it expires (default: 300 seconds).
This setting can not be deactivated.
Default value:
300
Core → Crypt → PGP¶
PGP¶
Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
This setting can not be deactivated.
Default value:
0
PGP::Bin¶
Defines the path to PGP binary.
This setting is not active by default.
Default value:
/usr/bin/gpg
PGP::Key::Password¶
Sets the password for private PGP key.
This setting can not be deactivated.
Default value:
---
488A0B8F: SomePassword
D2DF79FA: SomePassword
PGP::Log¶
Configure your own log text for PGP.
This setting can not be deactivated.
Default value:
---
BADSIG: The PGP signature with the keyid has not been verified successfully.
ERRSIG: It was not possible to check the PGP signature, this may be caused by a missing
public key or an unsupported algorithm.
EXPKEYSIG: The PGP signature was made by an expired key.
GOODSIG: Good PGP signature.
KEYREVOKED: The PGP signature was made by a revoked key, this could mean that the
signature is forged.
NODATA: No valid OpenPGP data found.
NO_PUBKEY: No public key found.
REVKEYSIG: The PGP signature was made by a revoked key, this could mean that the signature
is forged.
SIGEXPIRED: The PGP signature is expired.
SIG_ID: Signature data.
TRUST_UNDEFINED: This key is not certified with a trusted signature!
VALIDSIG: The PGP signature with the keyid is good.
PGP::Method¶
Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.
This setting can not be deactivated.
Default value:
Detached
PGP::Options¶
Sets the options for PGP binary.
This setting can not be deactivated.
Default value:
--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes
PGP::Options::DigestPreference¶
Sets the preferred digest to be used for PGP binary.
Default value:
sha256
PGP::TrustedNetwork¶
Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Default value:
0
Core → Crypt → SMIME¶
SMIME::Bin¶
Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = ‘/var/lib/wwwrun’;).
This setting is not active by default.
Default value:
/usr/bin/openssl
SMIME::CacheTTL¶
Cache time in seconds for the SSL certificate attributes.
This setting can not be deactivated.
Default value:
172800
SMIME::CertPath¶
Specifies the directory where SSL certificates are stored.
This setting is not active by default.
Default value:
/etc/ssl/certs
SMIME::FetchFromCustomer¶
Enables fetch S/MIME from CustomerUser backend support.
This setting can not be deactivated.
Default value:
0
SMIME::PrivatePath¶
Specifies the directory where private SSL certificates are stored.
This setting is not active by default.
Default value:
/etc/ssl/private
Core → Customer¶
Customer::DefaultUserID¶
Defines the (agent) user identifier for actions triggered by customers.
This setting can not be deactivated.
Default value:
1
CustomerDisableCompanyTicketAccess¶
This option will deny the access to customer company tickets, which are not created by the customer user.
This setting can not be deactivated.
Default value:
0
CustomerGroupAlwaysGroups¶
Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don’t want to manage every customer user for these groups).
This setting can not be deactivated.
Default value:
---
- users
CustomerGroupCompanyAlwaysGroups¶
Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don’t want to manage every customer for these groups).
This setting can not be deactivated.
Default value:
---
- users
CustomerGroupPermissionContext###001-CustomerID-same¶
Defines a permission context for customer to group assignment.
This setting can not be deactivated.
Default value:
---
Description: Gives customer users group based access to tickets from customer users
of the same customer (ticket CustomerID is a CustomerID of the customer user).
Name: Same Customer
Value: Ticket::CustomerID::Same
CustomerGroupPermissionContext###100-CustomerID-other¶
Defines a permission context for customer to group assignment.
This setting is not active by default.
Default value:
---
Description: Provides customer users access to tickets even if the tickets are not
assigned to a customer user of the same customer ID(s), based on permission groups.
Name: Other Customers
Value: Ticket::CustomerID::Other
CustomerGroupSupport¶
Activates support for customer and customer user groups.
This setting can not be deactivated.
Default value:
0
CustomerPreferences¶
Defines the parameters for the customer preferences table.
This setting can not be deactivated.
Default value:
---
Module: Kernel::System::CustomerUser::Preferences::DB
Params:
Table: customer_preferences
TableKey: preferences_key
TableUserID: user_id
TableValue: preferences_value
Core → DB → Mirror¶
Core::MirrorDB::AdditionalMirrors###1¶
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user
Core::MirrorDB::AdditionalMirrors###2¶
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user
Core::MirrorDB::AdditionalMirrors###3¶
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user
Core::MirrorDB::AdditionalMirrors###4¶
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user
Core::MirrorDB::AdditionalMirrors###5¶
Configure any additional readonly mirror databases that you want to use.
This setting is not active by default.
Default value:
---
DSN: DBI:mysql:database=mirrordb;host=mirrordbhost
Password: some_password
User: some_user
Core::MirrorDB::DSN¶
OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.
This setting is not active by default.
Default value:
DBI:mysql:database=mirrordb;host=mirrordbhost
Core::MirrorDB::Password¶
Specify the password to authenticate for the first mirror database.
This setting is not active by default.
Default value:
some_password
Core::MirrorDB::User¶
Specify the username to authenticate for the first mirror database.
This setting is not active by default.
Default value:
some_user
Core → DocumentSearch → Driver¶
DocumentSearch::Drivers::Appointment::Enabled¶
It controls availability for Appointment search driver.
This setting can not be deactivated.
Default value:
1
DocumentSearch::Drivers::ArticleChat::Enabled¶
It controls availability for ArticleChat search driver.
This setting can not be deactivated.
Default value:
1
DocumentSearch::Drivers::ArticleMIME::Enabled¶
It controls availability for ArticleMIME search driver.
This setting can not be deactivated.
Default value:
1
DocumentSearch::Drivers::ArticleSMS::Enabled¶
It controls availability for ArticleSMS search driver.
This setting can not be deactivated.
Default value:
1
DocumentSearch::Drivers::CustomPageContent::Enabled¶
It controls availability for Custom Page Content search driver.
This setting can not be deactivated.
Default value:
1
DocumentSearch::Drivers::FAQ::Enabled¶
It controls availability for FAQ search driver.
This setting can not be deactivated.
Default value:
1
DocumentSearch::Drivers::ServiceCatalogueContent::Enabled¶
It controls availability for Customer Service Catalogue Content search driver.
This setting can not be deactivated.
Default value:
1
DocumentSearch::Drivers::Ticket::Enabled¶
It controls availability for Ticket search driver.
This setting can not be deactivated.
Default value:
1
Core → Draft¶
FormDraftTTL###Ticket¶
Defines time in minutes since last modification for drafts of specified type before they are considered expired.
Default value:
10080
Core → DynamicFields → DriverRegistration¶
DynamicFields::Driver###ActivityID¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldText
DisabledAdd: '1'
DisplayName: ActivityID
Module: Kernel::System::DynamicField::Driver::ProcessManagement::ActivityID
DynamicFields::Driver###Checkbox¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldCheckbox
DisplayName: Checkbox
Module: Kernel::System::DynamicField::Driver::Checkbox
DynamicFields::Driver###ContactWithData¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldContactWithData
DisplayName: Contact with data
Module: Kernel::System::DynamicField::Driver::ContactWithData
DynamicFields::Driver###Date¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldDateTime
DisplayName: Date
Module: Kernel::System::DynamicField::Driver::Date
DynamicFields::Driver###DateTime¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldDateTime
DisplayName: Date / Time
Module: Kernel::System::DynamicField::Driver::DateTime
DynamicFields::Driver###Dropdown¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldDropdown
DisplayName: Dropdown
Module: Kernel::System::DynamicField::Driver::Dropdown
DynamicFields::Driver###Multiselect¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldMultiselect
DisplayName: Multiselect
ItemSeparator: ', '
Module: Kernel::System::DynamicField::Driver::Multiselect
DynamicFields::Driver###ProcessID¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldText
DisabledAdd: '1'
DisplayName: ProcessID
Module: Kernel::System::DynamicField::Driver::ProcessManagement::ProcessID
DynamicFields::Driver###Text¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldText
DisplayName: Text
Module: Kernel::System::DynamicField::Driver::Text
DynamicFields::Driver###TextArea¶
DynamicField backend registration.
Default value:
---
ConfigDialog: AdminDynamicFieldText
DisplayName: Textarea
Module: Kernel::System::DynamicField::Driver::TextArea
Core → DynamicFields → ObjectTypeRegistration¶
DynamicFields::ObjectType###Article¶
DynamicField object registration.
Default value:
---
DisplayName: Article
Module: Kernel::System::DynamicField::ObjectType::Article
Prio: '110'
DynamicFields::ObjectType###CustomerCompany¶
DynamicField object registration.
Default value:
---
DisplayName: Customer
Module: Kernel::System::DynamicField::ObjectType::CustomerCompany
Prio: '120'
UseObjectName: '1'
DynamicFields::ObjectType###CustomerUser¶
DynamicField object registration.
Default value:
---
DisplayName: Customer User
Module: Kernel::System::DynamicField::ObjectType::CustomerUser
Prio: '130'
UseObjectName: '1'
DynamicFields::ObjectType###FAQ¶
DynamicField object registration.
Default value:
---
DisplayName: FAQ
Module: Kernel::System::DynamicField::ObjectType::FAQ
Prio: '200'
DynamicFields::ObjectType###Ticket¶
DynamicField object registration.
Default value:
---
DisplayName: Ticket
Module: Kernel::System::DynamicField::ObjectType::Ticket
Prio: '100'
Core → Email¶
AdminEmail¶
Defines the system administrator’s email address. It will be displayed in the error screens of the application.
This setting can not be deactivated.
Default value:
support@<OTRS_CONFIG_FQDN>
CheckEmailAddresses¶
Makes the application check the syntax of email addresses.
This setting can not be deactivated.
Default value:
1
CheckEmailInvalidAddress¶
Defines a regular expression that filters all email addresses that should not be used in the application.
This setting can not be deactivated.
Default value:
@(example)\.(..|...)$
CheckEmailValidAddress¶
Defines a regular expression that excludes some addresses from the syntax check (if “CheckEmailAddresses” is set to “Yes”). Please enter a regex in this field for email addresses, that aren’t syntactically valid, but are necessary for the system (i.e. “root@localhost”).
This setting can not be deactivated.
Default value:
^(root@localhost|admin@localhost)$
CheckMXRecord¶
Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
This setting can not be deactivated.
Default value:
1
CheckMXRecord::Nameserver¶
Defines the address of a dedicated DNS server, if necessary, for the “CheckMXRecord” look-ups.
This setting is not active by default.
Default value:
ns.example.com
Fetchmail::Bin¶
Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be ‘fetchmail’, if it is different please use a symbolic link.
This setting is not active by default.
Default value:
/usr/bin/fetchmail
NotificationSenderEmail¶
Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. “OTRS Notifications” otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.
This setting can not be deactivated.
Default value:
otrs@<OTRS_CONFIG_FQDN>
NotificationSenderName¶
Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. “OTRS Notifications” otrs@your.example.com).
This setting can not be deactivated.
Default value:
OTRS Notifications
Sendmail::DefaultHeaders¶
Defines default headers for outgoing emails.
This setting is not active by default.
Default value:
---
'Auto-Submitted:': auto-generated
'Precedence:': bulk
SendmailBcc¶
Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Default value:
''
SendmailEncodingForce¶
Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
This setting is not active by default.
Default value:
base64
SendmailEnvelopeFrom¶
If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.
This setting is not active by default.
Default value:
''
SendmailModule¶
Defines the module to send emails. “DoNotSendEmail” doesn’t send emails at all. Any of the “SMTP” mechanisms use a specified (external) mailserver. “Sendmail” directly uses the sendmail binary of your operating system. “Test” doesn’t send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.
This setting can not be deactivated.
Default value:
Kernel::System::Email::Sendmail
SendmailModule::AuthPassword¶
If any of the “SMTP” mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
This setting is not active by default.
Default value:
MailserverPassword
SendmailModule::AuthUser¶
If any of the “SMTP” mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
This setting is not active by default.
Default value:
MailserverLogin
SendmailModule::CMD¶
If “Sendmail” was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
This setting can not be deactivated.
Default value:
/usr/sbin/sendmail -i -f
SendmailModule::Host¶
If any of the “SMTP” mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
This setting can not be deactivated.
Default value:
mail.example.com
SendmailModule::Port¶
If any of the “SMTP” mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
This setting is not active by default.
Default value:
25
SendmailModule::SSL::CaFile¶
SSL CA file path.
This setting is not active by default.
Default value:
''
SendmailModule::SSL::CaPath¶
SSL CA certificates path.
This setting is not active by default.
Default value:
''
SendmailModule::SSL::Fingerprint¶
SSL certificate fingerprint.
This setting is not active by default.
Default value:
''
SendmailModule::SSL::VerifyCN_Name¶
SSL CN name to verify.
This setting is not active by default.
Default value:
''
SendmailModule::SSL::VerifyMode¶
Enable SSL checks.
This setting is not active by default.
Default value:
0
SendmailNotificationEnvelopeFrom¶
If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).
This setting is not active by default.
Default value:
''
SendmailNotificationEnvelopeFrom::FallbackToEmailFrom¶
If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email’s from address instead of an empty envelope sender (required in certain mail server configurations).
This setting is not active by default.
Default value:
0
Core → Email → PostMaster¶
AutoResponseForWebTickets¶
If this option is enabled, tickets created via the web interface, via external or agent interface, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.
This setting can not be deactivated.
Default value:
1
KeepStateHeader¶
Defines the PostMaster header to be used on the filter for keeping the current state of the ticket.
Default value:
X-OTRS-FollowUp-State-Keep
LoopProtectionLog¶
Path for the log file (it only applies if “FS” was selected for LoopProtectionModule and it is mandatory).
This setting can not be deactivated.
Default value:
<OTRS_CONFIG_Home>/var/log/LoopProtection
LoopProtectionModule¶
Default loop protection module.
This setting can not be deactivated.
Default value:
Kernel::System::PostMaster::LoopProtection::DB
PostMaster::CheckFollowUpModule###0000-BounceEmail¶
Executes follow-up checks on OTRS Header ‘X-OTRS-Bounce’.
Default value:
---
Module: Kernel::System::PostMaster::FollowUpCheck::BounceEmail
PostMaster::CheckFollowUpModule###0100-Subject¶
Checks if an E-Mail is a followup to an existing ticket by searching the subject for a valid ticket number.
Default value:
---
Module: Kernel::System::PostMaster::FollowUpCheck::Subject
PostMaster::CheckFollowUpModule###0200-References¶
Executes follow-up checks on In-Reply-To or References headers for mails that don’t have a ticket number in the subject.
Default value:
---
Module: Kernel::System::PostMaster::FollowUpCheck::References
PostMaster::CheckFollowUpModule###0300-Body¶
Executes follow-up checks on email body for mails that don’t have a ticket number in the subject.
This setting is not active by default.
Default value:
---
Module: Kernel::System::PostMaster::FollowUpCheck::Body
PostMaster::CheckFollowUpModule###0400-Attachments¶
Executes follow-up checks on attachment contents for mails that don’t have a ticket number in the subject.
This setting is not active by default.
Default value:
---
Module: Kernel::System::PostMaster::FollowUpCheck::Attachments
PostMaster::CheckFollowUpModule###0500-RawEmail¶
Executes follow-up checks on the raw source email for mails that don’t have a ticket number in the subject.
This setting is not active by default.
Default value:
---
Module: Kernel::System::PostMaster::FollowUpCheck::RawEmail
PostMaster::CheckFollowUpModule###0600-ExternalTicketNumberRecognition¶
Checks if an email is a follow-up to an existing ticket with external ticket number which can be found by ExternalTicketNumberRecognition filter module.
This setting is not active by default.
Default value:
---
Module: Kernel::System::PostMaster::FollowUpCheck::ExternalTicketNumberRecognition
PostMaster::ModifierModule###1-PGPMixedUpEncryption¶
Module to modify and fix incoming messages for PGP encryption coming from MS-Exchage.
This setting is not active by default.
Default value:
---
Module: Kernel::System::PostMaster::Modifier::PGPMixedUpEncryption
PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers¶
Controls if CustomerID is automatically copied from the sender address for unknown customers.
This setting can not be deactivated.
Default value:
1
PostMaster::PreCreateFilterModule###000-FollowUpArticleVisibilityCheck¶
Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.
Default value:
---
IsVisibleForCustomer: '0'
Module: Kernel::System::PostMaster::Filter::FollowUpArticleVisibilityCheck
SenderType: customer
PostMaster::PreFilterModule###000-DecryptBody¶
Module to filter encrypted bodies of incoming messages.
This setting is not active by default.
Default value:
---
Module: Kernel::System::PostMaster::Filter::Decrypt
StoreDecryptedBody: '0'
PostMaster::PreFilterModule###000-DetectAttachment¶
Module used to detect if attachments are present.
Default value:
---
Module: Kernel::System::PostMaster::Filter::DetectAttachment
PostMaster::PreFilterModule###000-DetectBounceEmail¶
Module to check if a incoming e-mail message is bounce.
Default value:
---
Module: Kernel::System::PostMaster::Filter::DetectBounceEmail
PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition1¶
Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. “FromAddressRegExp” contains the regular expression to filter incoming mails. Only mails matching this From: address will be considered for ticket number recognition. Leave this option empty to disable filtering and allow any sender address. “NumberRegExp” contains the regular expression to extract the ticket number from the subject and/or ticket body and the first capturing group will be used as the ticket number value. Example: The default regular expression will match occurrences of “Incident-12354” and will put the part between parentheses in the dynamic field defined in “DynamicFieldName”, in this case “12354”. This setting is mandatory. If “SearchInSubject” is set to “1”, the email subject is searched for a ticket number. If “SearchInBody” is set to “1”, the email body is searched for a ticket number. If “TicketStateTypes” is given, it will search for only open external tickets of given state types separated with semicolons. “DynamicFieldName” defines the dynamic filed that is used to store the external ticket number. The dynamic field must exist in the system and has to be valid. This setting is mandatory. “SenderType” defines the sender type used for the articles to be created. “IsVisibleForCustomer” defines if the articles to be created are visible to customer users.
This setting is not active by default.
Default value:
---
DynamicFieldName: Name_X
FromAddressRegExp: \s*@example.com
IsVisibleForCustomer: '1'
Module: Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition
Name: Some Description
NumberRegExp: \s*Incident-(\d.*)\s*
SearchInBody: '1'
SearchInSubject: '1'
SenderType: system
TicketStateTypes: new;open
PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition2¶
Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. “FromAddressRegExp” contains the regular expression to filter incoming mails. Only mails matching this From: address will be considered for ticket number recognition. Leave this option empty to disable filtering and allow any sender address. “NumberRegExp” contains the regular expression to extract the ticket number from the subject and/or ticket body and the first capturing group will be used as the ticket number value. Example: The default regular expression will match occurrences of “Incident-12354” and will put the part between parentheses in the dynamic field defined in “DynamicFieldName”, in this case “12354”. This setting is mandatory. If “SearchInSubject” is set to “1”, the email subject is searched for a ticket number. If “SearchInBody” is set to “1”, the email body is searched for a ticket number. If “TicketStateTypes” is given, it will search for only open external tickets of given state types separated with semicolons. “DynamicFieldName” defines the dynamic filed that is used to store the external ticket number. The dynamic field must exist in the system and has to be valid. This setting is mandatory. “SenderType” defines the sender type used for the articles to be created. “IsVisibleForCustomer” defines if the articles to be created are visible to customer users.
This setting is not active by default.
Default value:
---
DynamicFieldName: Name_X
FromAddressRegExp: \s*@example.com
IsVisibleForCustomer: '1'
Module: Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition
Name: Some Description
NumberRegExp: \s*Incident-(\d.*)\s*
SearchInBody: '1'
SearchInSubject: '1'
SenderType: system
TicketStateTypes: new;open
PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition3¶
Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. “FromAddressRegExp” contains the regular expression to filter incoming mails. Only mails matching this From: address will be considered for ticket number recognition. Leave this option empty to disable filtering and allow any sender address. “NumberRegExp” contains the regular expression to extract the ticket number from the subject and/or ticket body and the first capturing group will be used as the ticket number value. Example: The default regular expression will match occurrences of “Incident-12354” and will put the part between parentheses in the dynamic field defined in “DynamicFieldName”, in this case “12354”. This setting is mandatory. If “SearchInSubject” is set to “1”, the email subject is searched for a ticket number. If “SearchInBody” is set to “1”, the email body is searched for a ticket number. If “TicketStateTypes” is given, it will search for only open external tickets of given state types separated with semicolons. “DynamicFieldName” defines the dynamic filed that is used to store the external ticket number. The dynamic field must exist in the system and has to be valid. This setting is mandatory. “SenderType” defines the sender type used for the articles to be created. “IsVisibleForCustomer” defines if the articles to be created are visible to customer users.
This setting is not active by default.
Default value:
---
DynamicFieldName: Name_X
FromAddressRegExp: \s*@example.com
IsVisibleForCustomer: '1'
Module: Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition
Name: Some Description
NumberRegExp: \s*Incident-(\d.*)\s*
SearchInBody: '1'
SearchInSubject: '1'
SenderType: system
TicketStateTypes: new;open
PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition4¶
Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. “FromAddressRegExp” contains the regular expression to filter incoming mails. Only mails matching this From: address will be considered for ticket number recognition. Leave this option empty to disable filtering and allow any sender address. “NumberRegExp” contains the regular expression to extract the ticket number from the subject and/or ticket body and the first capturing group will be used as the ticket number value. Example: The default regular expression will match occurrences of “Incident-12354” and will put the part between parentheses in the dynamic field defined in “DynamicFieldName”, in this case “12354”. This setting is mandatory. If “SearchInSubject” is set to “1”, the email subject is searched for a ticket number. If “SearchInBody” is set to “1”, the email body is searched for a ticket number. If “TicketStateTypes” is given, it will search for only open external tickets of given state types separated with semicolons. “DynamicFieldName” defines the dynamic filed that is used to store the external ticket number. The dynamic field must exist in the system and has to be valid. This setting is mandatory. “SenderType” defines the sender type used for the articles to be created. “IsVisibleForCustomer” defines if the articles to be created are visible to customer users.
This setting is not active by default.
Default value:
---
DynamicFieldName: Name_X
FromAddressRegExp: \s*@example.com
IsVisibleForCustomer: '1'
Module: Kernel::System::PostMaster::Filter::ExternalTicketNumberRecognition
Name: Some Description
NumberRegExp: \s*Incident-(\d.*)\s*
SearchInBody: '1'
SearchInSubject: '1'
SenderType: system
TicketStateTypes: new;open
PostMaster::PreFilterModule###000-MatchDBSource¶
Module to use database filter storage.
This setting can not be deactivated.
Default value:
---
Module: Kernel::System::PostMaster::Filter::MatchDBSource
PostMaster::PreFilterModule###000-SMIMEFetchFromCustomer¶
Module to fetch customer users SMIME certificates of incoming messages.
Default value:
---
Module: Kernel::System::PostMaster::Filter::SMIMEFetchFromCustomer
PostMaster::PreFilterModule###1-Match¶
Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
This setting is not active by default.
Default value:
---
Match:
From: noreply@
Module: Kernel::System::PostMaster::Filter::Match
Set:
X-OTRS-Ignore: yes
PostMaster::PreFilterModule###2-Match¶
Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => ‘(.+?)@.+?’, and use () as [***] in Set =>.
This setting is not active by default.
Default value:
---
Match:
Subject: SomeNumber:(\d\d\d\d)
Module: Kernel::System::PostMaster::Filter::Match
Set:
X-OTRS-DynamicField-TicketFreeKey1: SomeNumber
X-OTRS-DynamicField-TicketFreeText1: '[***]'
PostMaster::PreFilterModule###3-NewTicketReject¶
Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.
This setting is not active by default.
Default value:
---
Match:
From: '@example.com'
Module: Kernel::System::PostMaster::Filter::NewTicketReject
Set:
X-OTRS-Ignore: yes
PostMaster::PreFilterModule###4-CMD¶
CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).
This setting is not active by default.
Default value:
---
CMD: /usr/bin/echo "hello world"
Module: Kernel::System::PostMaster::Filter::CMD
Set:
X-OTRS-Ignore: yes
PostMaster::PreFilterModule###5-SpamAssassin¶
Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.
This setting is not active by default.
Default value:
---
CMD: '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"'
Module: Kernel::System::PostMaster::Filter::CMD
Set:
X-OTRS-Ignore: yes
PostMaster::PreFilterModule###6-SpamAssassin¶
Spam Assassin example setup. Moves marked mails to spam queue.
This setting is not active by default.
Default value:
---
CMD: '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"'
Module: Kernel::System::PostMaster::Filter::CMD
Set:
X-OTRS-Queue: spam
PostMaster::PreFilterModule::NewTicketReject::Body¶
Defines the body text for rejected emails.
This setting can not be deactivated.
Default value:
Dear Customer,
Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.
Please create a new ticket via the customer panel.
Thanks for your help!
Your Helpdesk Team
PostMaster::PreFilterModule::NewTicketReject::Sender¶
Defines the sender for rejected emails.
This setting is not active by default.
Default value:
noreply@example.com
PostMaster::PreFilterModule::NewTicketReject::Subject¶
Defines the subject for rejected emails.
This setting can not be deactivated.
Default value:
Email Rejected
PostMasterMaxEmailSize¶
Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).
This setting can not be deactivated.
Default value:
16384
PostMasterReconnectMessage¶
The maximum number of mails fetched at once before reconnecting to the server.
This setting can not be deactivated.
Default value:
20
PostmasterAutoHTML2Text¶
Converts HTML mails into text messages.
This setting can not be deactivated.
Default value:
1
PostmasterBounceEmailAsFollowUp¶
Indicates if a bounce e-mail should always be treated as normal follow-up.
This setting can not be deactivated.
Default value:
1
PostmasterDefaultPriority¶
Defines the default priority of new tickets.
This setting can not be deactivated.
Default value:
3 normal
PostmasterDefaultQueue¶
Defines the postmaster default queue.
This setting can not be deactivated.
Default value:
Raw
PostmasterDefaultState¶
Defines the default state of new tickets.
This setting can not be deactivated.
Default value:
new
PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner¶
Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
This setting can not be deactivated.
Default value:
0
PostmasterFollowUpState¶
Defines the state of a ticket if it gets a follow-up.
This setting can not be deactivated.
Default value:
open
PostmasterFollowUpStateClosed¶
Defines the state of a ticket if it gets a follow-up and the ticket was already closed.
This setting is not active by default.
Default value:
open
PostmasterHeaderFieldCount¶
Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields.
This setting can not be deactivated.
Default value:
12
PostmasterMaxEmails¶
Maximal auto email responses to own email-address a day (Loop-Protection).
This setting can not be deactivated.
Default value:
40
PostmasterMaxEmailsPerAddress¶
Maximal auto email responses to own email-address a day, configurable by email address (Loop-Protection).
Default value:
--- {}
PostmasterUserID¶
Specifies user id of the postmaster data base.
This setting can not be deactivated.
Default value:
1
PostmasterX-Header¶
Defines all the X-headers that should be scanned.
This setting can not be deactivated.
Default value:
---
- From
- To
- Cc
- Reply-To
- ReplyTo
- Subject
- Message-ID
- Message-Id
- Resent-To
- Resent-From
- Precedence
- Mailing-List
- List-Id
- List-Archive
- Errors-To
- References
- In-Reply-To
- Auto-Submitted
- X-Loop
- X-Spam
- X-Spam-Flag
- X-Spam-Level
- X-Spam-Score
- X-Spam-Status
- X-No-Loop
- X-Priority
- Importance
- X-Mailer
- User-Agent
- Organization
- X-Original-To
- Delivered-To
- Envelope-To
- X-Envelope-To
- Return-Path
- X-OTRS-AttachmentExists
- X-OTRS-AttachmentCount
- X-OTRS-Owner
- X-OTRS-OwnerID
- X-OTRS-Responsible
- X-OTRS-ResponsibleID
- X-OTRS-Loop
- X-OTRS-Priority
- X-OTRS-Queue
- X-OTRS-Lock
- X-OTRS-Ignore
- X-OTRS-State
- X-OTRS-State-PendingTime
- X-OTRS-Type
- X-OTRS-Service
- X-OTRS-SLA
- X-OTRS-Title
- X-OTRS-CustomerNo
- X-OTRS-CustomerUser
- X-OTRS-SenderType
- X-OTRS-IsVisibleForCustomer
- X-OTRS-FollowUp-Owner
- X-OTRS-FollowUp-OwnerID
- X-OTRS-FollowUp-Responsible
- X-OTRS-FollowUp-ResponsibleID
- X-OTRS-FollowUp-Priority
- X-OTRS-FollowUp-Queue
- X-OTRS-FollowUp-Lock
- X-OTRS-FollowUp-State
- X-OTRS-FollowUp-State-PendingTime
- X-OTRS-FollowUp-Type
- X-OTRS-FollowUp-Service
- X-OTRS-FollowUp-SLA
- X-OTRS-FollowUp-SenderType
- X-OTRS-FollowUp-IsVisibleForCustomer
- X-OTRS-FollowUp-Title
- X-OTRS-FollowUp-State-Keep
- X-OTRS-BodyDecrypted
SendNoAutoResponseRegExp¶
If this regex matches, no message will be send by the autoresponder.
This setting can not be deactivated.
Default value:
(MAILER-DAEMON|postmaster|abuse)@.+?\..+?
Core → Event → AppointmentCalendar¶
AppointmentCalendar::EventModulePost###100-Notification¶
Appointment calendar event module that prepares notification entries for appointments.
Default value:
---
Event: (AppointmentCreate|AppointmentUpdate|AppointmentDelete|AppointmentNotification|CalendarCreate|CalendarUpdate)
Module: Kernel::System::Calendar::Event::Notification
AppointmentCalendar::EventModulePost###1000-IndexManagement¶
Marks down the object involved on the event.
Default value:
---
Event: ''
Module: Kernel::System::Calendar::Event::IndexManagement
AppointmentCalendar::EventModulePost###200-TicketAppointments¶
Appointment calendar event module that updates the ticket with data from ticket appointment.
Default value:
---
Event: AppointmentUpdate
Module: Kernel::System::Calendar::Event::TicketAppointments
Core → Event → CustomPage¶
CustomPage::EventModulePost###1000-IndexManagement¶
Marks down the object involved on the event.
Default value:
---
Event: (CustomPageContentAdd|CustomPageContentUpdate|CustomPageContentDelete)
Module: Kernel::System::CustomPage::Event::CustomPageContentIndexManagement
Transaction: '0'
Core → Event → CustomerCompany¶
CustomerCompany::EventModulePost###2000-UpdateCustomerUsers¶
Event module that updates customer users after an update of the Customer.
Default value:
---
Event: CustomerCompanyUpdate
Module: Kernel::System::CustomerCompany::Event::CustomerUserUpdate
Transaction: '0'
CustomerCompany::EventModulePost###2100-UpdateDynamicFieldObjectName¶
Event module that updates customer company object name for dynamic fields.
Default value:
---
Event: CustomerCompanyUpdate
Module: Kernel::System::CustomerCompany::Event::DynamicFieldObjectNameUpdate
Transaction: '0'
CustomerCompany::EventModulePost###2300-UpdateTickets¶
Event module that updates tickets after an update of the Customer.
Default value:
---
Event: CustomerCompanyUpdate
Module: Kernel::System::CustomerCompany::Event::TicketUpdate
Transaction: '0'
CustomerCompany::EventModulePost###9900-GenericInterface¶
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
Core → Event → CustomerUser¶
CustomerUser::EventModulePost###2000-UpdateDynamicFieldObjectName¶
Event module that updates customer user object name for dynamic fields.
Default value:
---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::DynamicFieldObjectNameUpdate
Transaction: '0'
CustomerUser::EventModulePost###2100-UpdateSearchProfiles¶
Event module that updates customer user search profiles if login changes.
Default value:
---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::SearchProfileUpdate
Transaction: '0'
CustomerUser::EventModulePost###2200-UpdateServiceMembership¶
Event module that updates customer user service membership if login changes.
Default value:
---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::ServiceMemberUpdate
Transaction: '0'
CustomerUser::EventModulePost###2300-UpdateCustomerMembership¶
Event module that updates customer user - customer membership if customer login changes.
Default value:
---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::CustomerMemberUpdate
Transaction: '0'
CustomerUser::EventModulePost###2300-UpdateTickets¶
Event module that updates tickets after an update of the Customer User.
Default value:
---
Event: CustomerUserUpdate
Module: Kernel::System::CustomerUser::Event::TicketUpdate
Transaction: '0'
CustomerUser::EventModulePost###9900-GenericInterface¶
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
Core → Event → DynamicField¶
DynamicField::EventModulePost###1000-TicketIndexManagement¶
Event module that performs an update statement on document search indices if a dynamic field was deleted.
Default value:
---
Event: DynamicFieldDelete
Module: Kernel::System::DynamicField::Event::IndexManagement
Transaction: '0'
DynamicField::EventModulePost###9900-GenericInterface¶
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
Core → Event → FAQ¶
FAQ::EventModulePost###1000-IndexManagement¶
Marks down the object involved on the event.
Default value:
---
Event: ''
Module: Kernel::System::FAQ::Event::FAQIndexManagement
Core → Event → LinkObject¶
LinkObject::EventModulePost###9900-GenericInterface¶
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
Core → Event → Package¶
Package::EventModulePost###9000-SupportDataSend¶
Package event module to file a scheduler task for update registration.
Default value:
---
Event: (PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)
Module: Kernel::System::Package::Event::SupportDataSend
Transaction: '1'
Package::EventModulePost###9100-TriggerWebserverReload¶
Package event module to trigger a production web server reload, if allowed by the configuration.
Default value:
---
Event: (PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)
Module: Kernel::System::Package::Event::TriggerWebserverReload
Transaction: '1'
Package::EventModulePost###9900-GenericInterface¶
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
Core → Event → Queue¶
Queue::EventModulePost###2300-UpdateQueue¶
Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.
Default value:
---
Event: QueueUpdate
Module: Kernel::System::Queue::Event::TicketAcceleratorUpdate
Transaction: '0'
Queue::EventModulePost###2400-TicketIndexManagement¶
Event module that performs an update statement on document search ticket index if group has been changed.
Default value:
---
Event: QueueUpdate
Module: Kernel::System::Queue::Event::TicketIndexManagement
Transaction: '0'
Queue::EventModulePost###9900-GenericInterface¶
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
Core → Event → ServiceCatalogueItem¶
ServiceCatalogueItem::EventModulePost###1000-ServiceCatalogueIndexManagement¶
Marks down the object involved on the event.
Default value:
---
Event: (ItemContentAdd|ItemContentUpdate|ItemContentDelete)
Module: Kernel::System::ServiceCatalogue::Event::ServiceCatalogueContentIndexManagement
Transaction: '0'
Core → Event → Ticket¶
Ticket::EventModulePost###1000-IndexManagement¶
Marks down the object involved on the event.
Default value:
---
Event: ''
Module: Kernel::System::Ticket::Event::IndexManagement
Ticket::EventModulePost###2300-ArchiveRestore¶
Restores a ticket from the archive (only if the event is a state change to any open available state).
Default value:
---
Event: TicketStateUpdate
Module: Kernel::System::Ticket::Event::ArchiveRestore
Ticket::EventModulePost###2600-AcceleratorUpdate¶
Updates the ticket index accelerator.
Default value:
---
Event: TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate
Module: Kernel::System::Ticket::Event::TicketAcceleratorUpdate
Ticket::EventModulePost###2700-ForceOwnerResetOnMove¶
Resets and unlocks the owner of a ticket if it was moved to another queue.
This setting is not active by default.
Default value:
---
Event: TicketQueueUpdate
Module: Kernel::System::Ticket::Event::ForceOwnerReset
Ticket::EventModulePost###2800-ForceStateChangeOnLock¶
Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.
This setting is not active by default.
Default value:
---
Event: TicketLockUpdate
Module: Kernel::System::Ticket::Event::ForceState
new: open
Ticket::EventModulePost###3000-ResponsibleAutoSet¶
Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
Default value:
---
Event: TicketOwnerUpdate
Module: Kernel::System::Ticket::Event::ResponsibleAutoSet
Ticket::EventModulePost###3100-LockAfterCreate¶
When agent creates a ticket, whether or not the ticket is automatically locked to the agent.
This setting is not active by default.
Default value:
---
Action: AgentTicketPhone|AgentTicketEmail
Event: TicketCreate
Module: Kernel::System::Ticket::Event::LockAfterCreate
Transaction: '1'
Ticket::EventModulePost###3300-TicketPendingTimeReset¶
Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.
Default value:
---
Event: TicketStateUpdate
Module: Kernel::System::Ticket::Event::TicketPendingTimeReset
Ticket::EventModulePost###3600-ForceUnlockOnMove¶
Forces to unlock tickets after being moved to another queue.
Default value:
---
Event: TicketQueueUpdate
Module: Kernel::System::Ticket::Event::ForceUnlock
Ticket::EventModulePost###4000-TicketArticleNewMessageUpdate¶
Update Ticket “Seen” flag if every article got seen or a new Article got created.
Default value:
---
Event: ArticleCreate|ArticleFlagSet|ArticleCustomerFlagSet
Module: Kernel::System::Ticket::Event::TicketNewMessageUpdate
Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser¶
This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.
This setting is not active by default.
Default value:
---
Event: (TicketCreate|TicketCustomerUpdate)
Module: Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser
Ticket::EventModulePost###4300-EscalationStopEvents¶
Ticket event module that triggers the escalation stop events.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate
Module: Kernel::System::Ticket::Event::TriggerEscalationStopEvents
Transaction: '0'
Ticket::EventModulePost###7000-NotificationEvent¶
Sends the notifications which are configured in the admin interface under “Ticket Notifications”.
Default value:
---
Event: ''
Module: Kernel::System::Ticket::Event::NotificationEvent
Transaction: '1'
Ticket::EventModulePost###950-TicketAppointments¶
Triggers add or update of automatic calendar appointments based on certain ticket times.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate|TicketPendingTimeUpdate|TicketDynamicFieldUpdate_.*
Module: Kernel::System::Ticket::Event::TicketAppointments
Transaction: '1'
Ticket::EventModulePost###9600-TicketDynamicFieldDefault¶
Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.
This setting is not active by default.
Default value:
---
Module: Kernel::System::Ticket::Event::TicketDynamicFieldDefault
Transaction: '1'
Ticket::EventModulePost###9700-GenericAgent¶
Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).
Default value:
---
Event: ''
Module: Kernel::System::Ticket::Event::GenericAgent
Transaction: '1'
Ticket::EventModulePost###9800-TicketProcessSequenceFlows¶
Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).
Default value:
---
Event: ''
Module: Kernel::System::Ticket::Event::TicketProcessSequenceFlows
Transaction: '1'
Ticket::EventModulePost###9900-GenericInterface¶
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
Ticket::EventModulePost###9990-EscalationIndex¶
Updates the ticket escalation index after a ticket attribute got updated.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate|TicketDynamicFieldUpdate|TicketTypeUpdate|TicketServiceUpdate|TicketCustomerUpdate|TicketPriorityUpdate|TicketMerge
Module: Kernel::System::Ticket::Event::TicketEscalationIndex
Transaction: '1'
Core → FAQ¶
FAQ::Agent::StateTypes¶
List of state types which can be used in the agent interface.
This setting can not be deactivated.
Default value:
---
- internal
- external
- public
FAQ::CacheTTL¶
Cache Time To Leave for FAQ items.
This setting can not be deactivated.
Default value:
172800
FAQ::Customer::StateTypes¶
List of state types which can be used in the external interface.
This setting can not be deactivated.
Default value:
---
- external
- public
FAQ::Default::Language¶
Default language for FAQ articles on single language mode.
This setting is not active by default.
Default value:
en
FAQ::Default::RootCategoryComment¶
Default category name.
This setting can not be deactivated.
Default value:
default comment
FAQ::Default::RootCategoryName¶
Default category name.
This setting can not be deactivated.
Default value:
FAQ
FAQ::Default::State¶
Default state for FAQ entry.
This setting can not be deactivated.
Default value:
internal (agent)
FAQ::FAQHook¶
The identifier for a FAQ, e.g. FAQ#, KB#, MyFAQ#. The default is FAQ#.
This setting can not be deactivated.
Default value:
FAQ#
FAQ::MultiLanguage¶
Enable multiple languages on FAQ module.
This setting can not be deactivated.
Default value:
1
FAQ::Public::StateTypes¶
List of state types which can be used in the public interface.
This setting can not be deactivated.
Default value:
---
- public
FAQ::TitleSize¶
Default maximum size of the titles in a FAQ article to be shown.
This setting can not be deactivated.
Default value:
50
FAQ::Voting¶
Enable voting mechanism on FAQ module.
This setting can not be deactivated.
Default value:
1
Core → FAQ → Approval¶
FAQ::ApprovalGroup¶
Group for the approval of FAQ articles.
This setting can not be deactivated.
Default value:
users
FAQ::ApprovalQueue¶
Queue for the approval of FAQ articles.
This setting can not be deactivated.
Default value:
FAQ_Approval
FAQ::ApprovalRequired¶
New FAQ articles need approval before they get published.
This setting can not be deactivated.
Default value:
0
FAQ::ApprovalTicketBody¶
Ticket body for approval of FAQ article.
This setting can not be deactivated.
Default value:
Hi,
a new FAQ article needs your approval before it can be published.
FAQ# : <OTRS_FAQ_NUMBER>
Title : <OTRS_FAQ_TITLE>
Author : <OTRS_FAQ_AUTHOR>
State : <OTRS_FAQ_STATE>
If you want to do this, click on this link:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentFAQEdit;ItemID=<OTRS_FAQ_ITEMID>
Your OTRS Notification Master
FAQ::ApprovalTicketDefaultState¶
Default state of tickets for the approval of FAQ articles.
This setting can not be deactivated.
Default value:
new
FAQ::ApprovalTicketPriority¶
Default priority of tickets for the approval of FAQ articles.
This setting can not be deactivated.
Default value:
3 normal
FAQ::ApprovalTicketSubject¶
Ticket subject for approval of FAQ article.
This setting can not be deactivated.
Default value:
FAQ approval required for FAQ# <OTRS_FAQ_NUMBER>
FAQ::ApprovalTicketType¶
Default type of tickets for the approval of FAQ articles.
This setting can not be deactivated.
Default value:
Unclassified
Core → FAQ → Explorer¶
FAQ::Explorer::LastChange::Limit¶
Number of shown items in last changes.
This setting can not be deactivated.
Default value:
3
FAQ::Explorer::LastChange::Show¶
Show last change items in defined interfaces.
This setting can not be deactivated.
Default value:
---
internal: internal (agent)
FAQ::Explorer::LastChange::ShowSubCategoryItems¶
Show items of subcategories.
This setting can not be deactivated.
Default value:
1
FAQ::Explorer::LastCreate::Limit¶
Number of shown items in last created.
This setting can not be deactivated.
Default value:
3
FAQ::Explorer::LastCreate::Show¶
Show last created items in defined interfaces.
This setting can not be deactivated.
Default value:
---
internal: internal (agent)
FAQ::Explorer::LastCreate::ShowSubCategoryItems¶
Show items of subcategories.
This setting can not be deactivated.
Default value:
1
FAQ::Explorer::Path::Show¶
Show FAQ path yes/no.
This setting can not be deactivated.
Default value:
1
FAQ::Explorer::QuickSearch::Show¶
Interfaces where the quick search should be shown.
This setting can not be deactivated.
Default value:
--- {}
FAQ::Explorer::Top10::Limit¶
Number of shown items in the top 10 feature.
This setting can not be deactivated.
Default value:
10
FAQ::Explorer::Top10::Show¶
Show top 10 items in defined interfaces.
This setting can not be deactivated.
Default value:
---
internal: internal (agent)
FAQ::Explorer::Top10::ShowSubCategoryItems¶
Show items of subcategories.
This setting can not be deactivated.
Default value:
1
Core → FAQ → Item¶
FAQ::Item::Field1¶
Definition of FAQ item free text field.
This setting can not be deactivated.
Default value:
---
Caption: Symptom
Prio: '100'
Show: public
FAQ::Item::Field2¶
Definition of FAQ item free text field.
This setting can not be deactivated.
Default value:
---
Caption: Problem
Prio: '200'
Show: public
FAQ::Item::Field3¶
Definition of FAQ item free text field.
This setting can not be deactivated.
Default value:
---
Caption: Solution
Prio: '300'
Show: public
FAQ::Item::Field4¶
Definition of FAQ item free text field.
This setting can not be deactivated.
Default value:
---
Caption: Field4
Prio: '400'
Show: ''
FAQ::Item::Field5¶
Definition of FAQ item free text field.
This setting can not be deactivated.
Default value:
---
Caption: Field5
Prio: '500'
Show: ''
FAQ::Item::Field6¶
Definition of FAQ item free text field.
This setting can not be deactivated.
Default value:
---
Caption: Comment
Prio: '600'
Show: internal
Core → FAQ → Item → Voting¶
FAQ::Item::Voting::Show¶
Show voting in defined interfaces.
This setting can not be deactivated.
Default value:
---
external: external (customer)
internal: internal (agent)
public: public (public)
Core → FAQ → TicketCompose¶
FAQ::TicketCompose###IncludeInternal¶
Include internal fields on a FAQ based Ticket.
This setting can not be deactivated.
Default value:
0
FAQ::TicketCompose###InsertMethod¶
Defines the information to be inserted in a FAQ based Ticket. “Full FAQ” includes text, attachments and inline images.
This setting can not be deactivated.
Default value:
Full
FAQ::TicketCompose###ShowFieldNames¶
Include the name of each field in a FAQ based Ticket.
This setting can not be deactivated.
Default value:
1
FAQ::TicketCompose###ShowInsertLinkButton¶
Show “Insert FAQ Link” Button in AgentFAQZoomSmall for public FAQ Articles.
This setting can not be deactivated.
Default value:
1
FAQ::TicketCompose###ShowInsertTextAndLinkButton¶
Show “Insert FAQ Text & Link” / “Insert Full FAQ & Link” Button in AgentFAQZoomSmall for public FAQ Articles.
This setting can not be deactivated.
Default value:
1
FAQ::TicketCompose###ShowInsertTextButton¶
Show “Insert FAQ Text” / “Insert Full FAQ” Button in AgentFAQZoomSmall.
This setting can not be deactivated.
Default value:
1
FAQ::TicketCompose###UpdateArticleSubject¶
Define if the FAQ title should be concatenated to article subject.
This setting can not be deactivated.
Default value:
1
Core → GoogleChrome¶
GoogleChrome::Bin¶
Defines the path to the Google Chrome or Chromium binary. This binary is used to generate graphs and diagrams for reports.
This setting is not active by default.
Default value:
/usr/bin/chromium
Core → LinkObject¶
LinkObject::IgnoreLinkedTicketStateTypes¶
Defines, which tickets of which ticket state types should not be listed in linked ticket lists.
Default value:
---
- merged
- removed
LinkObject::PossibleLink###0200¶
Links 2 tickets with a “Normal” type link.
Default value:
---
Object1: Ticket
Object2: Ticket
Type: Normal
LinkObject::PossibleLink###0201¶
Links 2 tickets with a “ParentChild” type link.
Default value:
---
Object1: Ticket
Object2: Ticket
Type: ParentChild
LinkObject::PossibleLink###1200¶
Links appointments and tickets with a “Normal” type link.
Default value:
---
Object1: Appointment
Object2: Ticket
Type: Normal
LinkObject::PossibleLink###8301¶
This setting defines that a ‘FAQ’ object can be linked with other ‘FAQ’ objects using the ‘Normal’ link type.
Default value:
---
Object1: FAQ
Object2: FAQ
Type: Normal
LinkObject::PossibleLink###8302¶
This setting defines that a ‘FAQ’ object can be linked with other ‘FAQ’ objects using the ‘ParentChild’ link type.
Default value:
---
Object1: FAQ
Object2: FAQ
Type: ParentChild
LinkObject::PossibleLink###8303¶
This setting defines that a ‘FAQ’ object can be linked with other ‘Ticket’ objects using the ‘Normal’ link type.
Default value:
---
Object1: FAQ
Object2: Ticket
Type: Normal
LinkObject::PossibleLink###8304¶
This setting defines that a ‘FAQ’ object can be linked with other ‘Ticket’ objects using the ‘ParentChild’ link type.
Default value:
---
Object1: FAQ
Object2: Ticket
Type: ParentChild
LinkObject::ShowDeleteButton¶
Determines if a button to delete a link should be displayed next to each link in each zoom mask.
This setting can not be deactivated.
Default value:
1
LinkObject::StrikeThroughLinkedTicketStateTypes¶
For these state types the ticket numbers are striked through in the link table.
Default value:
---
- merged
LinkObject::Type###Normal¶
Defines the link type ‘Normal’. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
This setting can not be deactivated.
Default value:
---
SourceName: Normal
TargetName: Normal
LinkObject::Type###ParentChild¶
Defines the link type ‘ParentChild’. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
This setting can not be deactivated.
Default value:
---
SourceName: Parent
TargetName: Child
LinkObject::TypeGroup###0001¶
Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a ‘Normal’ link with ticket B, then these tickets could not be additionally linked with link of a ‘ParentChild’ relationship.
Default value:
---
- Normal
- ParentChild
LinkObject::ViewMode¶
Determines the way the linked objects are displayed. Please note that the system will fall back to “Simple” if you want to show the “Complex” mode in the sidebar of the ticket zoom (see “Ticket::Frontend::AgentTicketZoom###Widgets###0300-LinkTable”).
This setting can not be deactivated.
Default value:
Simple
Core → LinkQuote¶
LinkQuote::TargetOverride¶
If enabled, system forces “target” attribute replacement in links. Otherwise, “target” attribute is added only if not already defined.
Default value:
1
Core → Log¶
CGILogPrefix¶
Specifies the text that should appear in the log file to denote a CGI script entry.
This setting can not be deactivated.
Default value:
OTRS-CGI
LogModule¶
Defines the log module for the system. “File” writes all messages in a given logfile, “SysLog” uses the syslog daemon of the system, e.g. syslogd.
This setting can not be deactivated.
Default value:
Kernel::System::Log::SysLog
LogModule::LogFile¶
If “file” was selected for LogModule, a logfile must be specified. If the file doesn’t exist, it will be created by the system.
This setting can not be deactivated.
Default value:
/tmp/otrs.log
LogModule::LogFile::Date¶
Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
This setting can not be deactivated.
Default value:
0
LogModule::SysLog::Charset¶
If “SysLog” was selected for LogModule, the charset that should be used for logging can be specified.
This setting can not be deactivated.
Default value:
utf-8
LogModule::SysLog::Facility¶
If “SysLog” was selected for LogModule, a special log facility can be specified.
This setting can not be deactivated.
Default value:
user
MinimumLogLevel¶
Set the minimum log level. If you select ‘error’, just errors are logged. With ‘debug’ you get all logging messages. The order of log levels is: ‘debug’, ‘info’, ‘notice’ and ‘error’.
This setting can not be deactivated.
Default value:
error
Core → MailQueue¶
MailQueue¶
MailQueue configuration settings.
This setting can not be deactivated.
Default value:
---
IncrementAttemptDelayInMinutes: '2'
ItemMaxAttempts: '3'
Core → PDF¶
PDF::LogoFile¶
Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).
This setting can not be deactivated.
Default value:
<OTRS_CONFIG_Home>/var/logo-otrs.png
PDF::MaxPages¶
Defines the maximum number of pages per PDF file.
This setting can not be deactivated.
Default value:
100
PDF::PageSize¶
Defines the standard size of PDF pages.
This setting can not be deactivated.
Default value:
a4
PDF::TTFontFile###Monospaced¶
Defines the path and TTF-File to handle monospaced font in PDF documents.
This setting can not be deactivated.
Default value:
DejaVuSansMono.ttf
PDF::TTFontFile###MonospacedBold¶
Defines the path and TTF-File to handle bold monospaced font in PDF documents.
This setting can not be deactivated.
Default value:
DejaVuSansMono-Bold.ttf
PDF::TTFontFile###MonospacedBoldItalic¶
Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
This setting can not be deactivated.
Default value:
DejaVuSansMono-BoldOblique.ttf
PDF::TTFontFile###MonospacedItalic¶
Defines the path and TTF-File to handle italic monospaced font in PDF documents.
This setting can not be deactivated.
Default value:
DejaVuSansMono-Oblique.ttf
PDF::TTFontFile###Proportional¶
Defines the path and TTF-File to handle proportional font in PDF documents.
This setting can not be deactivated.
Default value:
DejaVuSans.ttf
PDF::TTFontFile###ProportionalBold¶
Defines the path and TTF-File to handle bold proportional font in PDF documents.
This setting can not be deactivated.
Default value:
DejaVuSans-Bold.ttf
PDF::TTFontFile###ProportionalBoldItalic¶
Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
This setting can not be deactivated.
Default value:
DejaVuSans-BoldOblique.ttf
PDF::TTFontFile###ProportionalItalic¶
Defines the path and TTF-File to handle italic proportional font in PDF documents.
This setting can not be deactivated.
Default value:
DejaVuSans-Oblique.ttf
Core → Package¶
Package::AllowLocalModifications¶
If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.
This setting is not active by default.
Default value:
0
Package::AllowNotVerifiedPackages¶
If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!
Default value:
0
Package::FileUpload¶
Enables file upload in the package manager frontend.
This setting can not be deactivated.
Default value:
1
Package::Proxy¶
Fetches packages via proxy. Overwrites “WebUserAgent::Proxy”.
This setting is not active by default.
Default value:
http://proxy.sn.no:8001/
Package::RepositoryAccessRegExp¶
Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
This setting is not active by default.
Default value:
127\.0\.0\.1
Package::RepositoryList¶
Defines the list of online repositories. Another installations can be used as repository, for example: Key=”http://example.com/otrs/public.pl?Action=PublicRepository;File=” and Content=”Some Name”.
This setting is not active by default.
Default value:
---
ftp://ftp.example.com/pub/otrs/misc/packages/: '[Example] ftp://ftp.example.com/'
Package::RepositoryRoot¶
Defines the location to get online repository list for additional packages. The first available result will be used.
This setting is not active by default.
Default value:
--- []
Package::ShowFeatureAddons¶
Toggles display of OTRS FeatureAddons list in PackageManager.
Default value:
1
Package::Timeout¶
Sets the timeout (in seconds) for package downloads. Overwrites “WebUserAgent::Timeout”.
This setting can not be deactivated.
Default value:
120
Core → PerformanceLog¶
PerformanceLog¶
Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Default value:
0
PerformanceLog::File¶
Specifies the path of the file for the performance log.
This setting can not be deactivated.
Default value:
<OTRS_CONFIG_Home>/var/log/Performance.log
PerformanceLog::FileMax¶
Defines the maximum size (in MB) of the log file.
This setting can not be deactivated.
Default value:
25
Core → Permission¶
EditAnotherUsersPreferencesGroup¶
Specifies the group where the user needs rw permissions so that they can edit other users preferences.
This setting can not be deactivated.
Default value:
admin
SwitchToCustomer¶
Allows the administrators to login as other customers, via the customer user administration panel.
This setting can not be deactivated.
Default value:
0
SwitchToCustomer::PermissionGroup¶
Specifies the group where the user needs rw permissions so that he can access the “SwitchToCustomer” feature.
This setting can not be deactivated.
Default value:
admin
SwitchToUser¶
Allows the administrators to login as other users, via the users administration panel.
This setting can not be deactivated.
Default value:
0
System::Customer::Permission¶
Defines the available permissions to customers within the application. If more permissions are needed, they can be entered here. Permissions must be hard coded to be effective. The following permissions are provided built-in: “ro”, “create”, and “rw”. The “rw” must be the last entry in the permission list.
This setting can not be deactivated.
Default value:
---
- ro
- rw
System::Permission¶
Defines the available permissions to agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. The following permissions are provided built-in: “ro”, “move_into”, “create”, “note”, “owner”, “priority”, “chat_observer”, “chat_participant”, “chat_owner”, “bounce”, “close”, “compose”, “customer”, “forward”, “pending”, “phone”, “responsible”, and “rw”. The “rw” must be the last entry in the permission list. Packages can also add permissions to the system. Please read the package documentation for more information.
This setting can not be deactivated.
Default value:
---
- ro
- move_into
- create
- note
- owner
- priority
- chat_observer
- chat_participant
- chat_owner
- rw
Core → ProcessManagement¶
Process::ActivityTypes¶
Defines the activity types which can be used in the system.
Default value:
---
ScriptTask: Script task activity
ServiceTask: Service task activity
UserTask: User task activity
Process::CacheTTL¶
Cache time in seconds for the DB process backend.
This setting can not be deactivated.
Default value:
3600
Process::DefaultLock¶
This option defines the process tickets default lock.
This setting can not be deactivated.
Default value:
unlock
Process::DefaultPriority¶
This option defines the process tickets default priority.
This setting can not be deactivated.
Default value:
3 normal
Process::DefaultQueue¶
This option defines the process tickets default queue.
This setting can not be deactivated.
Default value:
Raw
Process::DefaultState¶
This option defines the process tickets default state.
This setting can not be deactivated.
Default value:
new
Process::DynamicFieldProcessManagementActivityID¶
This option defines the dynamic field in which a Process Management activity entity id is stored.
This setting can not be deactivated.
Default value:
ProcessManagementActivityID
Process::DynamicFieldProcessManagementActivityStatus¶
This option defines the dynamic field in which the most recent Process Management activity status is stored.
This setting can not be deactivated.
Default value:
ProcessManagementActivityStatus
Process::DynamicFieldProcessManagementProcessID¶
This option defines the dynamic field in which a Process Management process entity id is stored.
This setting can not be deactivated.
Default value:
ProcessManagementProcessID
Process::Entity::Prefix¶
Default ProcessManagement entity prefixes for entity IDs that are automatically generated.
This setting can not be deactivated.
Default value:
---
Activity: A
ActivityDialog: AD
Process: P
SequenceFlow: SF
SequenceFlowAction: SFA
ProcessManagement::ActivityDialog::CommunicationChannel###001-Ticket¶
Allowed communication channels for Activity Dialogs (Internal and Phone as default).
This setting can not be deactivated.
Default value:
---
Internal: '1'
Phone: '1'
ProcessManagement::SequenceFlow::Debug::Enabled¶
If enabled debugging information for sequence flows is logged.
This setting can not be deactivated.
Default value:
0
ProcessManagement::SequenceFlow::Debug::Filter###00-Default¶
Filter for debugging sequence flows. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
This setting is not active by default.
Default value:
---
<OTRS_TICKET_TicketNumber>: ''
SequenceFlowEntityID: ''
ProcessManagement::SequenceFlow::Debug::LogPriority¶
Defines the priority in which the information is logged and presented.
This setting is not active by default.
Default value:
debug
Core → Queue¶
QueuePreferences###ChatChannel¶
Chat channel to queue mapping.
Default value:
---
Block: Option
Cols: '50'
Desc: Chat channel that will be used for communication related to the tickets in this
queue.
Label: Chat channel
Module: Kernel::Output::HTML::QueuePreferences::ChatChannel
PrefKey: ChatChannel
Rows: '5'
QueuePreferences###Comment2¶
Parameters of the example queue attribute Comment2.
This setting is not active by default.
Default value:
---
Block: TextArea
Cols: '50'
Desc: Define the queue comment 2.
Label: Comment2
Module: Kernel::Output::HTML::QueuePreferences::Generic
PrefKey: Comment2
Rows: '5'
Core → ReferenceData¶
ReferenceData::OwnCountryList¶
This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
This setting is not active by default.
Default value:
---
AT: Austria
CH: Switzerland
DE: Germany
Core → SLA¶
SLAPreferences###Comment2¶
Parameters of the example SLA attribute Comment2.
This setting is not active by default.
Default value:
---
Block: TextArea
Cols: '50'
Desc: Define the sla comment 2.
Label: Comment2
Module: Kernel::Output::HTML::SLAPreferences::Generic
PrefKey: Comment2
Rows: '5'
SLAPreferences###FieldSelectionDialogText¶
Text which is being displayed on selection of this SLA on the new ticket screen.
Default value:
---
Block: TextArea
Cols: '51'
Desc: Is being displayed if a customer chooses this SLA on ticket creation.
Label: Dialog message
Module: Kernel::Output::HTML::SLAPreferences::Generic
PrefKey: FieldSelectionDialogText
Rows: '5'
Core → SMS¶
SMS::MessageTextLimit¶
Defines the hard limit for number of characters that can be sent via SMS per message.
This setting can not be deactivated.
Default value:
1600
SMSTemplate::Types¶
Defines the list of types for SMS templates.
This setting can not be deactivated.
Default value:
---
Answer: Answer
Create: Create
SMSOutbound: SMSOutbound
Core → SOAP¶
SOAP::Keep-Alive¶
Enable keep-alive connection header for SOAP responses.
This setting can not be deactivated.
Default value:
0
Core → Service¶
ServicePreferences###Comment2¶
Parameters of the example service attribute Comment2.
This setting is not active by default.
Default value:
---
Block: TextArea
Cols: '50'
Desc: Define the service comment 2.
Label: Comment2
Module: Kernel::Output::HTML::ServicePreferences::Generic
PrefKey: Comment2
Rows: '5'
Core → Session¶
AgentSessionLimit¶
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.
Default value:
100
AgentSessionLimitPriorWarning¶
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.
This setting is not active by default.
Default value:
90
AgentSessionPerUserLimit¶
Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.
Default value:
20
CustomerSessionLimit¶
Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.
Default value:
100
CustomerSessionPerUserLimit¶
Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.
Default value:
20
SessionAgentOnlineThreshold¶
Defines the period of time (in minutes) before agent is marked as “away” due to inactivity (e.g. in the “Logged-In Users” widget or for the chat).
This setting can not be deactivated.
Default value:
5
SessionCSRFProtection¶
Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).
This setting can not be deactivated.
Default value:
1
SessionCheckRemoteIP¶
Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
This setting can not be deactivated.
Default value:
1
SessionCustomerOnlineThreshold¶
Defines the period of time (in minutes) before customer is marked as “away” due to inactivity (e.g. in the “Logged-In Users” widget or for the chat).
This setting can not be deactivated.
Default value:
5
SessionDeleteIfNotRemoteID¶
Deletes a session if the session id is used with an invalid remote IP address.
This setting can not be deactivated.
Default value:
1
SessionDeleteIfTimeToOld¶
Deletes requested sessions if they have timed out.
This setting can not be deactivated.
Default value:
1
SessionDir¶
If “FS” was selected for SessionModule, a directory where the session data will be stored must be specified.
This setting can not be deactivated.
Default value:
<OTRS_CONFIG_Home>/var/sessions
SessionMaxIdleTime¶
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
This setting can not be deactivated.
Default value:
7200
SessionMaxTime¶
Defines the maximal valid time (in seconds) for a session id.
This setting can not be deactivated.
Default value:
57600
SessionModule¶
Defines the module used to store the session data. With “DB” the frontend server can be splitted from the db server. “FS” is faster.
This setting can not be deactivated.
Default value:
Kernel::System::AuthSession::DB
SessionName¶
Defines the name of the session key. E.g. Session, SessionID or OTRS. Semicolon, comma, equals, asterisk and white space usage is not allowed.
This setting can not be deactivated.
Default value:
OTRSAgentInterface
SessionTable¶
If “DB” was selected for SessionModule, a table in database where session data will be stored must be specified.
This setting can not be deactivated.
Default value:
sessions
SessionUseCookieAfterBrowserClose¶
Stores cookies after the browser has been closed.
This setting can not be deactivated.
Default value:
0
Core → Stats¶
Stats::DynamicObjectRegistration###Ticket¶
Module to generate ticket statistics.
Default value:
---
Module: Kernel::System::Stats::Dynamic::Ticket
Stats::DynamicObjectRegistration###TicketAccountedTime¶
Module to generate accounted time ticket statistics.
Default value:
---
Module: Kernel::System::Stats::Dynamic::TicketAccountedTime
Stats::DynamicObjectRegistration###TicketList¶
Determines if the statistics module may generate ticket lists.
Default value:
---
Module: Kernel::System::Stats::Dynamic::TicketList
Stats::DynamicObjectRegistration###TicketSolutionResponseTime¶
Module to generate ticket solution and response time statistics.
Default value:
---
Module: Kernel::System::Stats::Dynamic::TicketSolutionResponseTime
Stats::MaxXaxisAttributes¶
Defines the default maximum number of X-axis attributes for the time scale.
This setting is not active by default.
Default value:
1000
Stats::StatsStartNumber¶
Start number for statistics counting. Every new stat increments this number.
This setting can not be deactivated.
Default value:
10000
Core → Stats → Reports¶
StatsReportConfig::CacheTTL¶
Cache time in seconds for the statistics reports backend.
This setting can not be deactivated.
Default value:
3600
Core → SystemMaintenance¶
SystemMaintenance::IsActiveDefaultLoginErrorMessage¶
Sets the default error message for the login screen in the agent interface, it’s shown when a running system maintenance period is active.
Default value:
We are performing scheduled maintenance. Login is temporarily not available.
SystemMaintenance::IsActiveDefaultLoginMessage¶
Sets the default message for the login screen in the agent interface, it’s shown when a running system maintenance period is active.
Default value:
We are performing scheduled maintenance. We should be back online shortly.
SystemMaintenance::IsActiveDefaultNotification¶
Sets the default message for the notification is shown on a running system maintenance period.
Default value:
We are performing scheduled maintenance.
SystemMaintenance::TimeNotifyUpcomingMaintenance¶
Sets the minutes a notification is shown for notice about upcoming system maintenance period.
Default value:
30
Core → Ticket¶
AdminTemplate::SubjectMethod###KeepTicketNumber¶
Defines the behavior for the subject method “overwrite”. If the option is enabled, the ticket number will not be overwritten.
Default value:
0
AgentSelfNotifyOnAction¶
Specifies if an agent should receive email notification of his own actions.
This setting can not be deactivated.
Default value:
0
CustomerNotifyJustToRealCustomer¶
Sends customer notifications just to the mapped customer.
This setting can not be deactivated.
Default value:
0
DynamicFieldFromCustomerUser::Mapping¶
Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn’t be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser setting.
This setting is not active by default.
Default value:
---
UserFirstname: CustomerFirstname
OTRSEscalationEvents::DecayTime¶
The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.
Default value:
1440
StandardTemplate2QueueByCreating¶
List of default Standard Templates which are assigned automatically to new Queues upon creation.
This setting is not active by default.
Default value:
--- []
StandardTemplate::Types¶
Defines the list of types for templates.
Default value:
---
Answer: Answer
Create: Create
Email: Email
Forward: Forward
Note: Note
PhoneCall: Phone call
ProcessDialog: Process dialog
Ticket::ArchiveSystem¶
Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.
This setting can not be deactivated.
Default value:
0
Ticket::ArchiveSystem::RemoveSeenFlags¶
Controls if the ticket and article seen flags are removed when a ticket is archived.
This setting can not be deactivated.
Default value:
1
Ticket::ArchiveSystem::RemoveTicketWatchers¶
Removes the ticket watcher information when a ticket is archived.
This setting can not be deactivated.
Default value:
1
Ticket::ChangeOwnerToEveryone¶
Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.
This setting can not be deactivated.
Default value:
0
Ticket::CustomQueue¶
Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
This setting can not be deactivated.
Default value:
My Queues
Ticket::CustomService¶
Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.
This setting can not be deactivated.
Default value:
My Services
Ticket::DefineEmailFrom¶
Defines how the From field from the emails (sent from answers and email tickets) should look like.
This setting can not be deactivated.
Default value:
SystemAddressName
Ticket::DefineEmailFromSeparator¶
Defines the separator between the agents real name and the given queue email address.
This setting can not be deactivated.
Default value:
via
Ticket::Frontend::DefaultRecipientDisplayType¶
Default display type for recipient (To,Cc) names in the ticket zoom screen of the agent interface.
Default value:
Realname
Ticket::Frontend::DefaultSenderDisplayType¶
Default display type for sender (From) names in the ticket zoom screen of the agent interface.
Default value:
Realname
Ticket::GenericAgentAllowCustomModuleExecution¶
Allows generic agent to execute custom modules.
Default value:
1
Ticket::GenericAgentAllowCustomScriptExecution¶
Allows generic agent to execute custom command line scripts.
Default value:
1
Ticket::GenericAgentRunLimit¶
Set the limit of tickets that will be executed on a single genericagent job execution.
Default value:
4000
Ticket::GenericAgentTicketSearch###ExtendedSearchCondition¶
Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like “(key1*&&*key2)” or “(key1*||*key2)”.
This setting can not be deactivated.
Default value:
1
Ticket::Hook¶
The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
This setting can not be deactivated.
Default value:
Ticket#
Ticket::HookDivider¶
The divider between TicketHook and ticket number. E.g ‘: ‘.
This setting can not be deactivated.
Default value:
''
Ticket::IncludeUnknownTicketCustomers¶
Include unknown customers in ticket filter.
This setting can not be deactivated.
Default value:
0
Ticket::IndexModule¶
IndexAccelerator: to choose your backend TicketViewAccelerator module. “RuntimeDB” generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). “StaticDB” is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command “bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild” for initial index creation.
This setting can not be deactivated.
Default value:
Kernel::System::Ticket::IndexAccelerator::RuntimeDB
Ticket::InvalidOwner::StateChange¶
Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.
Default value:
---
pending auto: open
pending reminder: open
Ticket::MergeDynamicFields¶
A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.
This setting can not be deactivated.
Default value:
--- []
Ticket::NewArticleIgnoreSystemSender¶
Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as ‘Unread Article’ in AgentTicketZoom or expanded automatically in Large view screens.
This setting can not be deactivated.
Default value:
0
Ticket::NumberGenerator¶
Selects the ticket number generator module. “AutoIncrement” increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With “Date” the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With “DateChecksum” the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).
This setting can not be deactivated.
Default value:
Kernel::System::Ticket::Number::DateChecksum
Ticket::NumberGenerator::CheckSystemID¶
Checks the SystemID in ticket number detection for follow-ups. If not enabled, SystemID will be changed after using the system.
This setting can not be deactivated.
Default value:
1
Ticket::NumberGenerator::Date::UseFormattedCounter¶
Enables the minimal ticket counter size (if “Date” was selected as TicketNumberGenerator).
This setting can not be deactivated.
Default value:
0
Ticket::NumberGenerator::MinCounterSize¶
Sets the minimal ticket counter size if “AutoIncrement” was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.
This setting can not be deactivated.
Default value:
5
Ticket::PendingAutoStateType¶
Determines the possible states for pending tickets that changed state after reaching time limit.
This setting can not be deactivated.
Default value:
---
- pending auto
Ticket::PendingNotificationNotToResponsible¶
Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).
This setting can not be deactivated.
Default value:
0
Ticket::PendingReminderStateType¶
Defines the state type of the reminder for pending tickets.
This setting can not be deactivated.
Default value:
---
- pending reminder
Ticket::Responsible¶
Enables ticket responsible feature, to keep track of a specific ticket.
Default value:
0
Ticket::ResponsibleAutoSet¶
Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.
Default value:
1
Ticket::Service¶
Allows defining services and SLAs for tickets (e. g. email, desktop, network, …), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).
This setting can not be deactivated.
Default value:
0
Ticket::Service::Default::UnknownCustomer¶
Allows default services to be selected also for non existing customers.
This setting can not be deactivated.
Default value:
0
Ticket::Service::KeepChildren¶
Retains all services in listings even if they are children of invalid elements.
This setting can not be deactivated.
Default value:
0
Ticket::StateAfterPending¶
Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.
This setting can not be deactivated.
Default value:
---
pending auto close+: closed successful
pending auto close-: closed unsuccessful
Ticket::SubjectFormat¶
The format of the subject. ‘Left’ means ‘[TicketHook#:12345] Some Subject’, ‘Right’ means ‘Some Subject [TicketHook#:12345]’, ‘None’ means ‘Some Subject’ and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.
This setting can not be deactivated.
Default value:
Left
Ticket::SubjectFwd¶
The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
This setting can not be deactivated.
Default value:
Fwd
Ticket::SubjectRe¶
The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
This setting can not be deactivated.
Default value:
Re
Ticket::SubjectSize¶
Max size of the subjects in an email reply and in some overview screens.
This setting can not be deactivated.
Default value:
100
Ticket::Type::Default¶
Defines the default ticket type.
This setting can not be deactivated.
Default value:
Unclassified
Ticket::UnlockOnAway¶
Unlock tickets whenever a note is added and the owner is out of office.
This setting can not be deactivated.
Default value:
1
Ticket::UnlockStateType¶
Defines the valid states for unlocked tickets. To unlock tickets the script “bin/otrs.Console.pl Maint::Ticket::UnlockTimeout” can be used.
This setting can not be deactivated.
Default value:
---
- new
- open
Ticket::ViewableLocks¶
Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.
This setting can not be deactivated.
Default value:
---
- '''unlock'''
- '''tmp_lock'''
Ticket::ViewableSenderTypes¶
Defines the default viewable sender types of a ticket (default: customer).
This setting can not be deactivated.
Default value:
---
- '''customer'''
Ticket::ViewableStateType¶
Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.
This setting can not be deactivated.
Default value:
---
- new
- open
- pending reminder
- pending auto
Ticket::Watcher¶
Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.
This setting can not be deactivated.
Default value:
0
Ticket::WatcherGroup¶
Enables ticket watcher feature only for the listed groups.
This setting is not active by default.
Default value:
---
- admin
- users
Core → Ticket → ACL¶
ACL::CacheTTL¶
Cache time in seconds for the DB ACL backend.
This setting can not be deactivated.
Default value:
3600
ACLKeysLevel1Change¶
Defines which items are available in first level of the ACL structure.
Default value:
---
Possible: Possible
PossibleAdd: PossibleAdd
PossibleNot: PossibleNot
ACLKeysLevel1Match¶
Defines which items are available in first level of the ACL structure.
Default value:
---
Properties: Properties
PropertiesDatabase: PropertiesDatabase
ACLKeysLevel2::Possible¶
Defines which items are available in second level of the ACL structure.
Default value:
---
Action: Action
ActivityDialog: ActivityDialog
Endpoint: Endpoint
Process: Process
Ticket: Ticket
ACLKeysLevel2::PossibleAdd¶
Defines which items are available in second level of the ACL structure.
Default value:
---
Action: Action
ActivityDialog: ActivityDialog
Endpoint: Endpoint
Process: Process
Ticket: Ticket
ACLKeysLevel2::PossibleNot¶
Defines which items are available in second level of the ACL structure.
Default value:
---
Action: Action
ActivityDialog: ActivityDialog
Endpoint: Endpoint
Process: Process
Ticket: Ticket
ACLKeysLevel2::Properties¶
Defines which items are available in second level of the ACL structure.
Default value:
---
CustomerUser: CustomerUser
DynamicField: DynamicField
Frontend: Frontend
Owner: Owner
Priority: Priority
Process: Process
Queue: Queue
Responsible: Responsible
SLA: SLA
Service: Service
State: State
Ticket: Ticket
Type: Type
User: User
ACLKeysLevel2::PropertiesDatabase¶
Defines which items are available in second level of the ACL structure.
Default value:
---
CustomerUser: CustomerUser
DynamicField: DynamicField
Owner: Owner
Priority: Priority
Process: Process
Queue: Queue
Responsible: Responsible
SLA: SLA
Service: Service
State: State
Ticket: Ticket
Type: Type
User: User
ACLKeysLevel3::Actions###100-Default¶
Defines which items are available for ‘Action’ in third level of the ACL structure.
Default value:
---
- AgentAppointmentCalendarOverview
- AgentTicketBounce
- AgentTicketBulk
- AgentTicketClose
- AgentTicketCompose
- AgentTicketCustomer
- AgentTicketForward
- AgentTicketEmail
- AgentTicketEmailOutbound
- AgentTicketEmailResend
- AgentTicketFreeText
- AgentTicketHistory
- AgentTicketLink
- AgentTicketLock
- AgentTicketMerge
- AgentTicketMove
- AgentTicketNote
- AgentTicketOwner
- AgentTicketPending
- AgentTicketPhone
- AgentTicketPhoneInbound
- AgentTicketPhoneOutbound
- AgentTicketPlain
- AgentTicketPrint
- AgentTicketPriority
- AgentTicketProcess
- AgentTicketResponsible
- AgentTicketSearch
- AgentTicketWatcher
- AgentTicketZoom
- AgentLinkObject
- AgentSplitSelection
Ticket::Acl::Module###1-Ticket::Acl::Module¶
ACL module that allows closing parent tickets only if all its children are already closed (“State” shows which states are not available for the parent ticket until all child tickets are closed).
This setting is not active by default.
Default value:
---
Module: Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds
State:
- closed successful
- closed unsuccessful
TicketACL::Debug::Enabled¶
If enabled debugging information for ACLs is logged.
This setting can not be deactivated.
Default value:
0
TicketACL::Debug::Filter###00-Default¶
Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
This setting is not active by default.
Default value:
---
<OTRS_TICKET_TicketNumber>: ''
ACLName: ''
TicketACL::Debug::LogPriority¶
Defines the priority in which the information is logged and presented.
This setting is not active by default.
Default value:
debug
TicketACL::Default::Action¶
Default ACL values for ticket actions.
This setting can not be deactivated.
Default value:
--- {}
Core → Ticket → DynamicFieldDefault¶
Ticket::TicketDynamicFieldDefault###Element1¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: TicketCreate
Name: Field1
Value: Default
Ticket::TicketDynamicFieldDefault###Element10¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element11¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element12¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element13¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element14¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element15¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element16¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element2¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element3¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element4¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element5¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element6¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element7¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element8¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Ticket::TicketDynamicFieldDefault###Element9¶
Configures a default ticket dynamic field setting. “Name” defines the dynamic field which should be used, “Value” is the data that will be set, and “Event” defines the trigger event. Please check the events section of the ticket notification management screen for the possible trigger events.
This setting is not active by default.
Default value:
---
Event: ''
Name: ''
Value: ''
Core → Ticket → FulltextSearch¶
Ticket::SearchIndex::Attribute¶
Basic fulltext index settings. Execute “bin/otrs.Console.pl Maint::Ticket::FulltextIndex –rebuild” in order to generate a new index.
This setting can not be deactivated.
Default value:
---
WordCountMax: '1000'
WordLengthMax: '30'
WordLengthMin: '3'
Ticket::SearchIndex::Filters¶
Fulltext index regex filters to remove parts of the text.
This setting can not be deactivated.
Default value:
---
- '[,\&\<\>\?"\!\*\|;\[\]\(\)\+\$\^=]'
- ^[':.]|[':.]$
- ^[^\w]+$
Ticket::SearchIndex::ForceUnfilteredStorage¶
Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.
This setting can not be deactivated.
Default value:
0
Ticket::SearchIndex::StopWords###Custom¶
Customizable stop words for fulltext index. These words will be removed from the search index.
This setting is not active by default.
Default value:
---
- MyStopWord
Ticket::SearchIndex::StopWords###de¶
German stop words for fulltext index. These words will be removed from the search index.
Default value:
---
- aber
- als
- am
- an
- auch
- auf
- aus
- bei
- bin
- bis
- bist
- da
- dadurch
- daher
- darum
- das
- daß
- dass
- dein
- deine
- dem
- den
- der
- des
- dessen
- deshalb
- die
- dies
- dieser
- dieses
- doch
- dort
- du
- durch
- ein
- eine
- einem
- einen
- einer
- eines
- er
- es
- euer
- eure
- für
- hatte
- hatten
- hattest
- hattet
- hier
- hinter
- ich
- ihr
- ihre
- im
- in
- ist
- ja
- jede
- jedem
- jeden
- jeder
- jedes
- jener
- jenes
- jetzt
- kann
- kannst
- können
- könnt
- machen
- mein
- meine
- mit
- muß
- mußt
- musst
- müssen
- müßt
- nach
- nachdem
- nein
- nicht
- nun
- oder
- seid
- sein
- seine
- sich
- sie
- sind
- soll
- sollen
- sollst
- sollt
- sonst
- soweit
- sowie
- und
- unser
- unsere
- unter
- vom
- von
- vor
- wann
- warum
- was
- weiter
- weitere
- wenn
- wer
- werde
- werden
- werdet
- weshalb
- wie
- wieder
- wieso
- wir
- wird
- wirst
- wo
- woher
- wohin
- zu
- zum
- zur
- über
Ticket::SearchIndex::StopWords###en¶
English stop words for fulltext index. These words will be removed from the search index.
Default value:
---
- a
- about
- above
- after
- again
- against
- all
- am
- an
- and
- any
- are
- aren't
- as
- at
- be
- because
- been
- before
- being
- below
- between
- both
- but
- by
- can't
- cannot
- could
- couldn't
- did
- didn't
- do
- does
- doesn't
- doing
- don't
- down
- during
- each
- few
- for
- from
- further
- had
- hadn't
- has
- hasn't
- have
- haven't
- having
- he
- he'd
- he'll
- he's
- her
- here
- here's
- hers
- herself
- him
- himself
- his
- how
- how's
- i
- i'd
- i'll
- i'm
- i've
- if
- in
- into
- is
- isn't
- it
- it's
- its
- itself
- let's
- me
- more
- most
- mustn't
- my
- myself
- no
- nor
- not
- of
- off
- on
- once
- only
- or
- other
- ought
- our
- ours
- ourselves
- out
- over
- own
- same
- shan't
- she
- she'd
- she'll
- she's
- should
- shouldn't
- so
- some
- such
- than
- that
- that's
- the
- their
- theirs
- them
- themselves
- then
- there
- there's
- these
- they
- they'd
- they'll
- they're
- they've
- this
- those
- through
- to
- too
- under
- until
- up
- very
- was
- wasn't
- we
- we'd
- we'll
- we're
- we've
- were
- weren't
- what
- what's
- when
- when's
- where
- where's
- which
- while
- who
- who's
- whom
- why
- why's
- with
- won't
- would
- wouldn't
- you
- you'd
- you'll
- you're
- you've
- your
- yours
- yourself
- yourselves
Ticket::SearchIndex::StopWords###es¶
Spanish stop words for fulltext index. These words will be removed from the search index.
Default value:
---
- un
- una
- unas
- unos
- uno
- sobre
- todo
- también
- tras
- otro
- algún
- alguno
- alguna
- algunos
- algunas
- ser
- es
- soy
- eres
- somos
- sois
- estoy
- esta
- estamos
- estais
- estan
- como
- en
- para
- atras
- porque
- por qué
- estado
- estaba
- ante
- antes
- siendo
- ambos
- pero
- por
- poder
- puede
- puedo
- podemos
- podeis
- pueden
- fui
- fue
- fuimos
- fueron
- hacer
- hago
- hace
- hacemos
- haceis
- hacen
- cada
- fin
- incluso
- primero
- desde
- conseguir
- consigo
- consigue
- consigues
- conseguimos
- consiguen
- ir
- voy
- va
- vamos
- vais
- van
- vaya
- gueno
- ha
- tener
- tengo
- tiene
- tenemos
- teneis
- tienen
- el
- la
- lo
- las
- los
- su
- aqui
- mio
- tuyo
- ellos
- ellas
- nos
- nosotros
- vosotros
- vosotras
- si
- dentro
- solo
- solamente
- saber
- sabes
- sabe
- sabemos
- sabeis
- saben
- ultimo
- largo
- bastante
- haces
- muchos
- aquellos
- aquellas
- sus
- entonces
- tiempo
- verdad
- verdadero
- verdadera
- cierto
- ciertos
- cierta
- ciertas
- intentar
- intento
- intenta
- intentas
- intentamos
- intentais
- intentan
- dos
- bajo
- arriba
- encima
- usar
- uso
- usas
- usa
- usamos
- usais
- usan
- emplear
- empleo
- empleas
- emplean
- ampleamos
- empleais
- valor
- muy
- era
- eras
- eramos
- eran
- modo
- bien
- cual
- cuando
- donde
- mientras
- quien
- con
- entre
- sin
- trabajo
- trabajar
- trabajas
- trabaja
- trabajamos
- trabajais
- trabajan
- podria
- podrias
- podriamos
- podrian
- podriais
- yo
- aquel
Ticket::SearchIndex::StopWords###fr¶
French stop words for fulltext index. These words will be removed from the search index.
Default value:
---
- alors
- au
- aucuns
- aussi
- autre
- avant
- avec
- avoir
- bon
- car
- ce
- cela
- ces
- ceux
- chaque
- ci
- comme
- comment
- dans
- des
- du
- dedans
- dehors
- depuis
- deux
- devrait
- doit
- donc
- dos
- droite
- début
- elle
- elles
- en
- encore
- essai
- est
- et
- eu
- fait
- faites
- fois
- font
- force
- haut
- hors
- ici
- il
- ils
- je
- juste
- la
- le
- les
- leur
- là
- ma
- maintenant
- mais
- mes
- mine
- moins
- mon
- mot
- même
- ni
- nommés
- notre
- nous
- nouveaux
- ou
- où
- par
- parce
- parole
- pas
- personnes
- peut
- peu
- pièce
- plupart
- pour
- pourquoi
- quand
- que
- quel
- quelle
- quelles
- quels
- qui
- sa
- sans
- ses
- seulement
- si
- sien
- son
- sont
- sous
- soyez
- sujet
- sur
- ta
- tandis
- tellement
- tels
- tes
- ton
- tous
- tout
- trop
- très
- tu
- valeur
- voie
- voient
- vont
- votre
- vous
- vu
- ça
- étaient
- état
- étions
- été
- être
Ticket::SearchIndex::StopWords###it¶
Italian stop words for fulltext index. These words will be removed from the search index.
Default value:
---
- a
- adesso
- ai
- al
- alla
- allo
- allora
- altre
- altri
- altro
- anche
- ancora
- avere
- aveva
- avevano
- ben
- buono
- che
- chi
- cinque
- comprare
- con
- consecutivi
- consecutivo
- cosa
- cui
- da
- del
- della
- dello
- dentro
- deve
- devo
- di
- doppio
- due
- e
- ecco
- fare
- fine
- fino
- fra
- gente
- giu
- ha
- hai
- hanno
- ho
- il
- indietro
- invece
- io
- la
- lavoro
- le
- lei
- lo
- loro
- lui
- lungo
- ma
- me
- meglio
- molta
- molti
- molto
- nei
- nella
- no
- noi
- nome
- nostro
- nove
- nuovi
- nuovo
- o
- oltre
- ora
- otto
- peggio
- pero
- persone
- piu
- poco
- primo
- promesso
- qua
- quarto
- quasi
- quattro
- quello
- questo
- qui
- quindi
- quinto
- rispetto
- sara
- secondo
- sei
- sembra
- sembrava
- senza
- sette
- sia
- siamo
- siete
- solo
- sono
- sopra
- soprattutto
- sotto
- stati
- stato
- stesso
- su
- subito
- sul
- sulla
- tanto
- te
- tempo
- terzo
- tra
- tre
- triplo
- ultimo
- un
- una
- uno
- va
- vai
- voi
- volte
- vostro
Ticket::SearchIndex::StopWords###nl¶
Dutch stop words for fulltext index. These words will be removed from the search index.
Default value:
---
- de
- zijn
- een
- en
- in
- je
- het
- van
- op
- ze
- hebben
- het
- hij
- niet
- met
- er
- dat
- die
- te
- wat
- voor
- naar
- gaan
- kunnen
- zeggen
- dat
- maar
- aan
- veel
- zijn
- worden
- uit
- ook
- komen
- als
- om
- moeten
- we
- doen
- bij
- goed
- haar
- dan
- nog
- of
- maken
- zo
- wel
- mijn
- zien
- over
- willen
- staan
- door
- kijken
- zullen
- heel
- nu
- weten
- zitten
- hem
- schrijven
- vinden
- woord
- hoe
- geen
- dit
- mens
- al
- jij
- ander
- groot
- waar
- maar
- weer
- kind
- me
- vragen
- een
- denken
- twee
- horen
- iets
- deze
- krijgen
- ons
- zich
- lezen
- hun
- welk
- zin
- laten
- mogen
- hier
- jullie
- toch
- geven
- jaar
- tegen
- al
- eens
- echt
- houden
- alleen
- lopen
- mee
- ja
- roepen
- tijd
- dag
- elkaar
- even
- lang
- land
- liggen
- waarom
- zetten
- vader
- laat
- beginnen
- blijven
- nee
- moeder
- huis
- nou
- na
- af
- keer
- dus
- tot
- vertellen
- wie
- net
- jou
- les
- want
- man
- nieuw
- elk
- tekst
- omdat
- gebruiken
- u
Ticket::SearchIndex::WarnOnStopWordUsage¶
Display a warning and prevent search when using stop words within fulltext search.
This setting can not be deactivated.
Default value:
0
Ticket::SearchIndexModule¶
Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use “bin/otrs.Console.pl Maint::Ticket::FulltextIndex –rebuild”.
This setting can not be deactivated.
Default value:
Kernel::System::Ticket::ArticleSearchIndex::DB
Core → Ticket → Permission¶
CustomerTicket::Permission###1-GroupCheck¶
Module to check the group permissions for customer access to tickets.
Default value:
---
Granted: '0'
Module: Kernel::System::Ticket::CustomerPermission::GroupCheck
Required: '1'
CustomerTicket::Permission###2-CustomerUserIDCheck¶
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck
Required: '0'
CustomerTicket::Permission###3-CustomerIDCheck¶
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerIDCheck
Required: '0'
CustomerTicket::Permission###4-CustomerGroupCheck¶
Module to grant access if the CustomerID of the customer has necessary group permissions.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerGroupCheck
Required: '0'
Ticket::Permission###1-OwnerCheck¶
Module to grant access to the owner of a ticket.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::OwnerCheck
Required: '0'
Ticket::Permission###2-ResponsibleCheck¶
Module to grant access to the agent responsible of a ticket.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::ResponsibleCheck
Required: '0'
Ticket::Permission###3-GroupCheck¶
Module to check the group permissions for the access to tickets.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::GroupCheck
Required: '0'
Ticket::Permission###4-WatcherCheck¶
Module to grant access to the watcher agents of a ticket.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::WatcherCheck
Required: '0'
Ticket::Permission###5-CreatorCheck¶
Module to grant access to the creator of a ticket.
This setting is not active by default.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::CreatorCheck
Required: '0'
Ticket::Permission###6-InvolvedCheck¶
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
This setting is not active by default.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::InvolvedCheck
Required: '0'
Ticket::Permission::CreatorCheck::Queues¶
Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
---
Misc: note
Postmaster: ro, move, note
Raw: rw
Ticket::Permission::InvolvedCheck::Queues¶
Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
---
Misc: note
Postmaster: ro, move, note
Raw: rw
Ticket::Permission::OwnerCheck::Queues¶
Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
---
Misc: note
Postmaster: ro, move, note
Raw: rw
Ticket::Permission::ResponsibleCheck::Queues¶
Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
---
Misc: note
Postmaster: ro, move, note
Raw: rw
Core → Time¶
CalendarWeekDayStart¶
Define the start day of the week for the date picker.
This setting can not be deactivated.
Default value:
1
MaximumCalendarNumber¶
Maximum Number of a calendar shown in a dropdown.
This setting is not active by default.
Default value:
50
OTRSTimeZone¶
Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.
This setting can not be deactivated.
Default value:
UTC
ShowUserTimeZoneSelectionNotification¶
If enabled, users that haven’t selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.
This setting can not be deactivated.
Default value:
1
TimeInputFormat¶
Defines the date input format used in forms (option or input fields).
This setting can not be deactivated.
Default value:
Option
TimeInputMinutesStep¶
Defines the available steps in time selections. Select “1 minute” to be able to select all minutes of one hour from 1-59. Select “30 minutes” to only make full and half hours available.
This setting can not be deactivated.
Default value:
1
TimeShowAlwaysLong¶
Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.
This setting can not be deactivated.
Default value:
0
TimeShowCompleteDescription¶
Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.
This setting can not be deactivated.
Default value:
0
TimeVacationDays¶
Adds the permanent vacation days.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime¶
Adds the one time vacation days.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours¶
Defines the hours and week days to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone¶
This setting is deprecated. Set OTRSTimeZone instead.
This setting is not active by default.
Default value:
+0
UserDefaultTimeZone¶
Sets the time zone that will be assigned to newly created users and will be used for users that haven’t yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user’s time zone.
This setting can not be deactivated.
Default value:
UTC
Core → Time → Calendar1¶
CalendarWeekDayStart::Calendar1¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar1¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar1¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar1¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar1¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar1Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 1
Core → Time → Calendar2¶
CalendarWeekDayStart::Calendar2¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar2¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar2¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar2¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar2¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar2Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 2
Core → Time → Calendar3¶
CalendarWeekDayStart::Calendar3¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar3¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar3¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar3¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar3¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar3Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 3
Core → Time → Calendar4¶
CalendarWeekDayStart::Calendar4¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar4¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar4¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar4¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar4¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar4Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 4
Core → Time → Calendar5¶
CalendarWeekDayStart::Calendar5¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar5¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar5¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar5¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar5¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar5Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 5
Core → Time → Calendar6¶
CalendarWeekDayStart::Calendar6¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar6¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar6¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar6¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar6¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar6Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 6
Core → Time → Calendar7¶
CalendarWeekDayStart::Calendar7¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar7¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar7¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar7¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar7¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar7Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 7
Core → Time → Calendar8¶
CalendarWeekDayStart::Calendar8¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar8¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar8¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar8¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar8¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar8Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 8
Core → Time → Calendar9¶
CalendarWeekDayStart::Calendar9¶
Define the start day of the week for the date picker for the indicated calendar.
This setting can not be deactivated.
Default value:
1
TimeVacationDays::Calendar9¶
Adds the permanent vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'1':
'1': New Year's Day
'12':
'24': Christmas Eve
'25': First Christmas Day
'26': Second Christmas Day
'31': New Year's Eve
'5':
'1': International Workers' Day
TimeVacationDaysOneTime::Calendar9¶
Adds the one time vacation days for the indicated calendar.
This setting can not be deactivated.
Default value:
---
'2004':
'1':
'1': test
TimeWorkingHours::Calendar9¶
Defines the hours and week days of the indicated calendar, to count the working time.
This setting can not be deactivated.
Default value:
---
Fri:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Mon:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Sat: []
Sun: []
Thu:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Tue:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
Wed:
- '8'
- '9'
- '10'
- '11'
- '12'
- '13'
- '14'
- '15'
- '16'
- '17'
- '18'
- '19'
- '20'
TimeZone::Calendar9¶
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
This setting is not active by default.
Default value:
UTC
TimeZone::Calendar9Name¶
Defines the name of the indicated calendar.
This setting can not be deactivated.
Default value:
Calendar Name 9
Core → Web¶
Frontend::Module###AdminSystemConfigurationUser¶
Frontend module registration for the agent interface.
Default value:
---
Description: This module is part of the admin area of OTRS.
Group:
- admin
GroupRo: []
NavBarName: Admin
Title: System Configuration User Settings
Core → WebUserAgent¶
WebUserAgent::DisableSSLVerification¶
Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!
This setting can not be deactivated.
Default value:
0
WebUserAgent::Proxy¶
Defines the connections for http/ftp, via a proxy.
This setting is not active by default.
Default value:
http://proxy.sn.no:8001/
WebUserAgent::Timeout¶
Sets the timeout (in seconds) for http/ftp downloads.
This setting can not be deactivated.
Default value:
15