Ticket Detail ViewΒΆ

The ticket detail view displays the complete communication within the ticket.

Ticket Detail View

Ticket Detail View

The articles are displayed in a list that, by default, starts with the first article. At the right side, the following ticket information displays by default:

  • State
  • Ticket number
  • Queue
  • Priority

At the end of the article list is the section for writing a response to the ticket. The button Respond to This Ticket at the right side scrolls the user directly to the response section of the view.

The button Print Ticket makes it possible to download the ticket as PDF file.