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8.0

Agent Interface

  • Login to Agent Interface
  • Navigation And Usage
  • Personalization
  • Personal Dashboard
  • Tickets
  • Articles
  • Knowledge Base Articles
  • Customers
  • Customer Users
  • Notifications
  • Statistics and Reports
  • Calendar Overview
  • Chat
  • Social Media Channels
  • Search
  • Mobile App

External Interface

  • Login to the External Interface
  • Home Page
  • Main Navigation and Footer
  • Personal Preferences
  • Create New Tickets
  • Ticket List
  • Ticket Detail View
  • Ticket Notifications
  • Service Catalog
  • Knowledge Base
  • Search
  • Custom Pages
  • Chat

Appendix

  • Accessibility Statement
  • Keyboard Shortcuts
OTRS User Manual
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  • Main Navigation and Footer

Main Navigation and FooterΒΆ

Main Navigation

Main Navigation

The main navigation area contains the following links and symbols for a logged in customer user.

My Tickets
This link guides users to the view Ticket List.
New Ticket
This link guides users to the view Create New Tickets.
Ticket Notifications
This link guides users to the view Ticket Notifications.
User Name
A menu displays entries for Personal Preferences and a logout option when the customer user hovers over the user name in the main navigation.
Knowledge Base
This link guides users to the view Knowledge Base.
Service Catalog
This link guides users to the view Service Catalog.
Custom Links
These links can be used to guide users to Custom Pages.
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