Ticket List

The ticket list displays the tickets of the logged in customer user and the company tickets. The Search field in this section enables the customer user to search for certain tickets by ticket title or ticket number.

Tickets with bold texts have unread articles. The colored circles in the first column have the following meanings:

  • Blue circle = Open tickets with read or unread articles.
  • Grey circle = Closed tickets.

Note

The columns shown in the ticket list can be defined in the administrator interface. It is possible to define if the title of the ticket should be shown or if the last subject should be used instead. It is possible to add additional columns, like Owner, Queue or Dynamic Fields.

Note

The color can be different if a corporate design is applied to the external interface by the administrator.

My Tickets

The view in this section shows tickets that have been created by the currently logged in customer user.

All Tickets

This view shows all tickets of the currently logged in customer user.

My Tickets - All Tickets

My Tickets - All Tickets

Open Tickets

This view shows all tickets of the currently logged in customer user that are not yet closed. Pending tickets are also displayed here.

My Tickets - Open Tickets

My Tickets - Open Tickets

Closed Tickets

This view shows all tickets of the currently logged in customer user that are in Closed status.

My Tickets - Closed Tickets

My Tickets - Closed Tickets

Company Tickets

The view in this section shows all tickets assigned to a certain customer. All customer users assigned to this certain customer can see the content in this list.