Ticket Detail ViewΒΆ

The ticket detail view displays the complete communication within the ticket.

Ticket Detail View

Ticket Detail View

The articles are displayed in a list that, by default, starts with the first article. At the right side, the following ticket information displays by default:

  • State
  • Ticket number
  • Queue
  • Priority

At the end of the article list is the section for writing a response to the ticket. The button Respond to This Ticket at the right side scrolls the user directly to the response section of the view.