Login to the External Interface

The external interface is available at the following location.

https://<OTRS_HOST>/external

Note

You have to replace <OTRS_HOST> with your domain.

You need a customer user account to be able to use OTRS. If you do not have an account yet, please contact your administrator or follow the steps for creating an account described in the section below.

Login

To login with an existing account:

  1. Go to the login page.
  2. Fill in the required fields.
  3. Click on the Login button.
Login

Login

Create Account

  1. Click on the Login button at the upper right corner.
  2. Click the link Register now.
  3. Fill in the fields.
  4. Click on the Register button.
Create Account

Create Account

The login information will be sent to the provided email address. Log in with the password sent in the email. After logging in, you will be asked to change your password.

Change Password

Change Password

Change Password

  1. Fill in the fields.
  2. Click on Change button.

After changing your password, you will be asked to set up two-factor authentication.

Two-factor Authentication

Two-factor Authentication

Two-factor Authentication

  1. Choose your preferred authentication method.
  2. Click on the Next button.

Note

If you select email as the authentication method, you have the option to enable email security. This means that the email is encrypted and signed when the data is sent.

Depending on the selected authentication method, the code will be displayed in the app or in the email.

  1. Enter the code in the field.
  2. Click on the Verify button.