Mobile App

The OTRS mobile app offers you the possibility of using the OTRS agent interface on a mobile device. The app supports multiple accounts with one-tap switching. Furthermore, the app supports two-factor authentication methods.

The OTRS mobile app is available in the Google Play Store and Apple App Store.

The usage of OTRS on a mobile device is the same as in the browser. This chapter only describes how to link the app with an OTRS account.

Manage Accounts

After starting the app, the account management screen is displayed. This lists each of the accounts that you use to login to OTRS. It is possible that you use multiple OTRS instances for your job and that each has its own account, so the app allows you to add more than one account. As you add an account, the related OTRS instance will also be added and listed on the account management screen from that point on.

Account Management Screen

Account Management Screen

To add an account:

  1. Tap the Add New button.
  2. Fill in the required fields.
  3. Tap the Save button.
Link Account Screen

Link Account Screen

The app now establishes connection with the web server and checks if everything is in order. After successfully being added, the account will become visible on the account management screen.

Note

It is possible to link multiple accounts. If multiple accounts are connected, the intro screen displays all connected accounts and the relevant OTRS account can be selected there.

To edit an account:

  1. Tap the Edit icon in the title bar.
  2. Tap the Edit button next to an account.
  3. Modify the fields.
  4. Tap the Save button.
Edit or Remove Account

Edit or Remove Account

To remove an account:

  1. Tap the Edit icon in the title bar.
  2. Tap the Remove button next to an account.
  3. Confirm the message by tapping OK button.

Using the App

After installing the app and linking a new account, OTRS can be used like it would be in a browser.

To log in to an account, simply tap on it once in the list. The app will log in using the supplied credentials and show the dashboard of OTRS.

Dashboard on a Mobile Device

Dashboard on a Mobile Device

Note

In case the account has any of the two-factor authentication methods setup, you will be asked to complete the authentication challenge in order to log in.

The app contains a title bar where the name of the OTRS instance is displayed. The arrow icon in the top left corner switches you back to the account management screen. The arrows in the top right corner can be used to switch back and forward within the views of OTRS.

In mobile mode, the organizer sidebar is collapsed and can be expanded by using the toggle icon in the main menu bar.