OTRS Documentation OTRS Update GuideLogo
8.0

Contents

  • Introduction
  • Hardware and Software Requirements
  • Installation
  • Updating
  • Backup and Restore
  • Performance Tuning
OTRS Update Guide
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OTRS Update Guide¶

This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.

Contents

  • Introduction
  • Hardware and Software Requirements
    • Hardware Requirements
    • Software Requirements
  • Installation
  • Updating
    • Step 1: Stop All Relevant Services and the OTRS Daemon
    • Step 2: Backup Files and Database
    • Step 3: Install the New Release
      • Restore Old Configuration Files
      • Restore Article Data
      • Restore Already Installed Default Statistics
      • Set File Permissions
      • Install Required Programs and Perl Modules
      • Setup Elasticsearch Cluster
    • Step 4: Run the Migration Script
    • Step 5: Update Installed Packages
    • Step 6: Start your Services
    • Step 7: Start the OTRS Daemon and Web Server
    • Step 8: Manual Migration Tasks and Changes
    • Recommendation: Convert Your MySQL Database
      • Upgrading Elasticsearch
      • Allow Program Safe to Run
  • Backup and Restore
    • Backup
    • Restore
  • Performance Tuning
    • Ticket Search Index
    • Document Search
      • Heap Size
      • Disk Allocation
    • Article Storage
    • Archiving Tickets
    • Tuning the Web Server
    • Caching
    • Clustering
    • Limits of Objects
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