STORM Manual

This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.

Contents

• Dark Theme
• Communication Restriction
• STORM Management Module
• Article Seen History
  • Requirements
  • Usage
• Article Raw Source for Web Service
• Attachment Actions
  • Setup VirusTotal Module
  • Create Web Services
  • Manage Attachment Actions
  • Usage
  • Attachment Actions for VirusTotal
    • Virus Scan
    • Virus Report
• Attachment Download Log
  • Setup
  • Usage
• Document Search Article Meta Filters
  • Setup
  • Usage
• Web Service Article Meta Filters
  • Setup
  • Usage
• Color Indicators for Dynamic Field Values
• Encryption Auto Select
  • Requirements
  • Usage
• Decrypt Bcc Emails
  • Setup
  • Usage
• Hardware Security Module (HSM) Support for Private Keys
  • Requirements
  • S/SMIME
    • Preparation
    • Settings
    • Checking Environment
    • Importing HSM Card Certificates and Keys
    • Usage
  • PGP
    • Settings
    • Usage
• Login-Logout Log
  • Setup
  • Usage
• Dynamic Recipients for Templates
  • Usage
• Notification Templates
• Notification Plain Text Email Options
  • Usage
• PDF Image Preview
  • Setup
  • Usage
    • Dynamic Fields of Type Attachment
• Process Management Direct Actions
  • Example Usage
• Process Task Activities Encryption and Signing
  • Usage for Script Task Activities
  • Usage for User Task Activities
• Process Management Module System Call
  • Example Usage
• Shared Ticket Watchlists
  • Usage
• Tagging Labels for Attachments
  • Usage
  • Using Attachment Tags as Ticket Filter
• Taxonomy
  • Background
  • Usage