Communication RestrictionΒΆ

Outgoing communication from the application is restricted by default. The restrictions can be removed via the system configuration. The restrictions limit the following features:

News Widget
The default configuration of the News widget would need a web service call to and is therefore deactivated by default.
Package Manager
The package manager has two ways to operate. The administrator can upload and install the package manually or an online repository can be used. This repository is deactivated by default. Also the verification mechanism for packages is deactivated. So OTRSVerify will not work and a warning might occur in the web interface.
Cloud Services
Automatic cloud service connection to the OTRS Group are deactivated by default. This will restrict the usage of SMS, automatic license check and registration update. To perform the needed license check an administrator has to run it manually via the STORM Management Module.
Disabled Gravatar
Gravatar is a third party service to include user avatars as profile image in the user cards and in the communication stream. The hashed email address of the particular user would be transferred to an external service and is therefore deactivated by default. The initials of the users will be displayed instead.