OTRS Documentation OTRS::ITSM Administration ManualLogo
8.0

Contents

  • Introduction
  • Service Management
    • Administrator Interface
    • Agent Interface
      • Tickets
      • Services
      • Service Level Agreements
      • Statistics and Reports
    • External Interface
  • Configuration Management
OTRS::ITSM Administration Manual
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  • Service Management »
  • Agent Interface

Agent InterfaceΒΆ

This chapter describes the new features that are available in the agent interface after installation of the package.

Contents

  • Tickets
    • Create Ticket
      • New Fields
    • Ticket Detail View
      • Ticket Detail View Actions
  • Services
    • Service List
    • Service Detail View
      • Service Detail View Widgets
      • Service Detail View Actions
  • Service Level Agreements
    • Service Level Agreement List
    • Service Level Agreement Detail View
      • Service Level Agreement Detail View Widgets
      • Service Level Agreement Detail View Actions
  • Statistics and Reports
    • Statistics
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