Agent Interface

This chapter describes the new features that are available in the agent interface after installation of the package.

Contents

• Tickets
  • Create Ticket
    • New Fields
  • Ticket Detail View
    • Ticket Detail View Actions
• Services
  • Service List
  • Service Detail View
    • Service Detail View Widgets
    • Service Detail View Actions
• Service Level Agreements
  • Service Level Agreement List
  • Service Level Agreement Detail View
    • Service Level Agreement Detail View Widgets
    • Service Level Agreement Detail View Actions
• Statistics and Reports
  • Statistics