Types

Note

In versions 8.0.10 and higher, no new types are added after installation of the package. However, updating a system from any previous version to 8.0.10 or higher will keep the existing types.

The type management screen is available in the Types module of the Ticket Settings group.

Type Management Screen

New Types

Incident

For tickets that are created for normal incidents.

Incident::Major

For tickets that are created for major incidents.

Problem

For tickets that are created for problems.

ServiceRequest

For tickets that are created for service requests.