Note
In versions 8.0.10 and higher, no new types are added after installation of the package. However, updating a system from any previous version to 8.0.10 or higher will keep the existing types.
The type management screen is available in the Types module of the Ticket Settings group.
New Types
Incident-
For tickets that are created for normal incidents.
Incident::Major-
For tickets that are created for major incidents.
Problem-
For tickets that are created for problems.
ServiceRequest-
For tickets that are created for service requests.
