After installation of the package some new dynamic fields are added to the system. The dynamic field management screen is available in the Dynamic Fields module of the Processes & Automation group.
New Dynamic Fields
ITSMCriticality-
This is a drop-down dynamic field that contains criticality levels from 1 very low to 5 very high.
ITSMImpact-
This is a drop-down dynamic field that contains impact levels from 1 very low to 5 very high.
ITSMReviewRequired-
This is a drop-down dynamic field that contains Yes and No to indicate if a review is required.
ITSMDecisionResult-
This is a drop-down dynamic field that contains some possible results for decisions.
ITSMRepairStartTime-
This is a date/time dynamic field for holding the repair start time.
ITSMRecoveryStartTime-
This is a date/time dynamic field for holding the recovery start time.
ITSMDecisionDate-
This is a date/time dynamic field for holding the decision time.
ITSMDueDate-
This is a date/time dynamic field for holding the due date.
The new dynamic fields are activated in many screens by default.
To see the complete list of screens:
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Go to the system configuration.
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Filter the settings for
ITSMIncidentProblemManagementgroup. -
Navigate to
Frontend→Agent→VieworFrontend→External→Viewto see the screens.
