Use this screen to add catalog classes and items to the system. The general catalog management screen is available in the General Catalog module of the Administration group.
Manage General Catalog
To add a catalog class:
-
Click on the Add Catalog Class button in the left sidebar.
-
Fill in the required fields.
-
Click on the Save button.
Warning
Catalog classes can not be deleted from the system. They can only be deactivated by setting the Validity option to invalid or invalid-temporarily.
Warning
The maximum number of 20 valid catalog classes should not be exceeded. Exceeding this limit may affect the system performance.
To add a catalog item:
-
Select a catalog class in the list of catalog classes.
-
Click on the Add Catalog Item button in the left sidebar.
-
Fill in the required fields.
-
Click on the Save button.
Warning
Catalog items can not be deleted from the system. They can only be deactivated by setting the Validity option to invalid or invalid-temporarily.
To edit a catalog item:
-
Select a catalog class in the list of catalog classes.
-
Select a catalog item in the list of catalog items.
-
Modify the fields.
-
Click on the Save or Save and finish button.
Catalog Class Settings
The following settings are available when adding this resource. The fields marked with an asterisk are mandatory.
- Catalog Class *
-
The name of the catalog class. The catalog class will be displayed in the overview table of catalog classes.
- Name *
-
The name of the catalog item to be added to the class. Any type of characters can be entered to this field including uppercase letters and spaces. The name will be displayed in the overview table of catalog items.
- Validity *
-
Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to valid. Setting this field to invalid or invalid-temporarily will disable the use of the resource.
- Comment
-
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.
Catalog Item Settings
The following settings are available when adding this resource. The fields marked with an asterisk are mandatory.
- Catalog Class
-
The name of the catalog class. This is read only in this screen.
- Name *
-
The name of the catalog item to be added to the class. Any type of characters can be entered to this field including uppercase letters and spaces. The name will be displayed in the overview table of catalog items.
- Validity *
-
Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to valid. Setting this field to invalid or invalid-temporarily will disable the use of the resource.
- Comment
-
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.
Classes
The package adds some classes to the General Catalog.
- ITSM::Core::IncidentState
-
This class contains incident states.
- ITSM::Service::Type
-
This class contains service types.
- ITSM::SLA::Type
-
This class contains service level agreement types.
