Administrator Interface

This chapter describes the new features that are available in the administrator interface after installation of the package.

Contents

• Ticket Settings
  • Criticality ↔ Impact ↔ Priority
  • Service Level Agreements
    • Service Level Agreement Settings
  • Services
    • Service Settings
  • States
    • New State
  • Types
    • New Types
• Users, Groups & Roles
  • Groups
    • New Group
• Processes & Automation
  • Dynamic Fields
    • New Dynamic Fields
• Administration
  • General Catalog
    • Manage General Catalog
    • Catalog Class Settings
    • Catalog Item Settings
    • Classes
  • System Configuration
    • Activate Incident and Problem Management
    • Hiding Service Incident State in Forms