OTRS Documentation OTRS::ITSM Administration Manual Logo
8.0

Contents

  • Introduction
  • Service Management
    • Administrator Interface
      • Ticket Settings
      • Users, Groups & Roles
      • Processes & Automation
      • Administration
    • Agent Interface
    • External Interface
  • Configuration Management
OTRS::ITSM Administration Manual
  • OTRS Offers an Ideal Solution for Companies of Any Size Learn more
  • Docs »
  • Service Management »
  • Administrator Interface

Administrator Interface¶

This chapter describes the new features that are available in the administrator interface after installation of the package.

Contents

  • Ticket Settings
    • Criticality ↔ Impact ↔ Priority
    • Service Level Agreements
      • Service Level Agreement Settings
    • Services
      • Service Settings
    • States
      • New State
    • Types
      • New Types
  • Users, Groups & Roles
    • Groups
      • New Group
  • Processes & Automation
    • Dynamic Fields
      • New Dynamic Fields
  • Administration
    • General Catalog
      • Manage General Catalog
      • Catalog Class Settings
      • Catalog Item Settings
      • Classes
    • System Configuration
      • Hiding Service Incident State in Forms
Next Previous

© Copyright 2001-2020 OTRS AG, https://otrs.com/