After installation of the package a new widget named Configuration Item List will be available in the customer detail view.
This widget displays the configuration items that are assigned to the customer.
The assignment is done via attribute
CustomerID by default. If the configuration item uses different attribute for linking, you should change it in the system configuration settings.
AgentFrontend::CustomerCompanyDetailView::WidgetType###ConfigItemList system configuration setting for more information.
The default setting is:
ClassBasedCustomerIDSearch: Computer: CustomerID Hardware: CustomerID Location: CustomerID Network: CustomerID Software: CustomerID ClassBasedCustomerSearch: Computer: CustomerID Hardware: CustomerID Location: CustomerID Network: CustomerID Software: CustomerID
You also need to have this
CustomerID attribute in the class definition to display the assigned configuration items. Check the existing class definitions in the Configuration Items module.
If your class definition doesn’t contain the
CustomerID attribute, then you have to add it manually.
- Key: CustomerID Name: Customer Company Searchable: 1 Input: Type: CustomerCompany