OTRS Documentation OTRS::ITSM Administration Manual Logo
8.0

Contents

  • Introduction
  • Service Management
  • Configuration Management
    • Administrator Interface
      • Users, Groups & Roles
      • Processes & Automation
      • Administration
        • General Catalog
        • Import and Export
        • System Configuration
      • CMDB Settings
    • Agent Interface
    • External Interface
OTRS::ITSM Administration Manual
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AdministrationΒΆ

After installation of the package some new classes will be available in the General Catalog and a new module will be available in the administrator interface.

Contents

  • General Catalog
    • New Classes
  • Import and Export
    • Manage Import/Export Templates
    • Import/Export Template Settings
      • Edit Common Information
      • Edit Object Information
      • Edit Format Information
      • Edit Mapping Information
      • Edit Search Information
  • System Configuration
    • Displaying Configuration Item Class Specific Columns
    • Applying Configuration Item Class Specific Filters
    • Applying Configuration Item Filters for All Classes
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