OTRS Documentation OTRS::ITSM Administration ManualLogo
8.0

Contents

  • Introduction
  • Service Management
  • Configuration Management
    • Administrator Interface
      • Users, Groups & Roles
      • Processes & Automation
      • Administration
      • CMDB Settings
    • Agent Interface
    • External Interface
OTRS::ITSM Administration Manual
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  • Configuration Management »
  • Administrator Interface

Administrator InterfaceΒΆ

This chapter describes the new features that are available in the administrator interface after installation of the package.

Contents

  • Users, Groups & Roles
    • Groups
      • New Group
  • Processes & Automation
    • Process Management
      • Process Modules
        • ITSMConfigItemDataPull
        • ITSMConfigItemDataPush
        • LinkWithITSMConfigItem
        • TicketLinkITSMConfigItem
        • TicketUpdateByLinkedCI
      • API Reference
        • ITSMConfigItemDataPull API
        • ITSMConfigItemDataPush API
        • LinkWithITSMConfigItem API
        • TicketLinkITSMConfigItem API
        • TicketUpdateByLinkedCI API
        • ConfigItemCreate() API
        • ConfigItemDelete() API
        • ConfigItemGet() API
        • ConfigItemSearch() API
        • ConfigItemUpdate() API
    • Web Services
      • New Operations
      • Examples for Usage
  • Administration
    • General Catalog
      • New Classes
    • Import and Export
      • Manage Import/Export Templates
      • Import/Export Template Settings
        • Edit Common Information
        • Edit Object Information
        • Edit Format Information
        • Edit Mapping Information
        • Edit Search Information
    • System Configuration
      • Displaying Configuration Item Class Specific Columns
      • Applying Configuration Item Class Specific Filters
      • Applying Configuration Item Filters for All Classes
  • CMDB Settings
    • Configuration Items
      • Class Definition Types and Form Elements
      • Class Definition Reference
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