CustomersΒΆ

The quota lists are displayed in the customer detail view as separate widgets.

The Time Unit Quota List widget displays the total quota, the used quota and the remaining quota. The Last Used Reference column displays the ticket ID and article ID that is used for changing the quota in format TicketID#ArticleID.

Time Unit Quota List

Time Unit Quota List

In the example above the customer has 100 units quota. A ticket was created for a customer user who belongs to this customer, and 20 time units was accounted. The value 6#6 in the Last Used Reference column means that ticket ID 6 and article ID 6 changed the quota last.

To change the time unit quota of a customer:

  1. Create a new ticket for the customer or add an article to an existing ticket of the customer.
  2. Add any number to the Time Units field.
  3. Go to the customer detail view and verify that the quota is reduced by the time unit added to the article.

The Volume Quota List widget displays the total quota, the used quota and the remaining quota. The Last Used Reference column displays the ticket ID that is used for changing the quota.

Volume Quota List

Volume Quota List

In the example above the customer has 5 service requests quota. A ticket was created for a customer user who belongs to this customer, and the quota was reduced by 1. The value 8 in the Last Used Reference column means that ticket ID 8 changed the quota last.

To change the volume quota of a customer:

  1. Create a new ticket for the customer.
  2. Go to the customer detail view and verify that the quota is reduced by 1.