Time and Quota ManagementΒΆ

This feature add-on is ideal for call centers, IT service providers or any company that wants to assign time or quantity-based quotas to their customers.

The feature add-on provides a dashboard widget in the detail view of the respective customer that displays time unit quotas or volume quotas with reference numbers to tickets and the current status of the quota. The time unit and volume quotas are maintained in the CMDB and they can be assigned to the respective customers.

As an alternative to calculating times, the amount of incident reports, for example, can also be taken as the basis for calculating the number still available.

Benefits
  • Simple time recording and transparent documentation in one system.
  • Having an overview of current quotas facilitates planning and implementation.
Target Groups
  • IT service management
  • Call centers
  • Service providers
  • All companies
Available in Service Package
  • SILVER
Package Name in OTRS Package Manager
  • OTRSTimeAndQuotaManagement

Note

This feature add-on requires the Configuration Management feature.

This feature add-on requires the Ticket Time Unit Dropdown feature.