This package contains two useful functions, which can be used to automatize the workflow based on the messages from the system monitoring suites. However, both functions are turned off by default, and they can be enabled in the system configuration.
The OTRS Configuration Management feature is required to use these functions.
Set Incident State¶
It is possible to set the incident state of a configuration item automatically when a system monitoring email arrives.
SystemMonitoring::SetIncidentState needs to be enabled to use this feature.