System Configuration History¶
System configuration import and export are fully possible in the standard version of OTRS. An export always represents your complete configuration.
With this feature add-on, previous revisions can now be viewed and restored individually. This makes it easy to reset a setting, reducing errors and downtime. In addition, changes are auditable and revision-proof – the system registers which changes have been made by whom.
- Error reduction by restoring configurations.
- Detailed change log for all settings.
- Accountability of changes.
- Target Groups
- Security management
- Available in Service Package
- Package Name in OTRS Package Manager