System Configuration History

System configuration import and export are fully possible in the standard version of OTRS. An export always represents your complete configuration.

With this feature add-on, previous revisions can now be viewed and restored individually. This makes it easy to reset a setting, reducing errors and downtime. In addition, changes are auditable and revision-proof – the system registers which changes have been made by whom.

Benefits
  • Error reduction by restoring configurations.
  • Detailed change log for all settings.
  • Accountability of changes.
Target Groups
  • IT
  • Security management
Available in Service Package
  • SILVER
Package Name in OTRS Package Manager
  • OTRSSystemConfigurationHistory