This package has no agent interface, but the package allows pre-selection of ticket states for response templates.
To pre-select a ticket state on reply:
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Go to the ticket detail view and click on the Reply via Email action in the article menu.
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Select a response template from the drop-down list.
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The pre-selected ticket state should be set in the State field of the reply action.
See also
The ticket state can be assigned in the State Pre-selection for Templates management screen.