SAP Solution Manager Connector

This package includes extension modules for the generic interface that provides two-way communication and ticket synchronization between OTRS and SAP Solution Manager.

Note

SAP Solution Manager (reachable via local or remote network) is required for this feature.

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINIUM

Package Name in OTRS Package Manager

• OTRSSAPSolutionManagerConnector

Contents

• Administrator Interface
• Agent Interface
• External Interface