Ready2Adopt Web ServicesΒΆ

Not only do you use a single instance of OTRS, but you may also use additional OTRS installations and other tools. This can make accessing data inconvenient. Luckily, the following web services provide a workaround:

  • Jira connector
  • Bugzilla connector
  • OTRS-OTRS connector
Benefits
  • All data is centrally accessible in OTRS.
  • Execute arbitrary complex mappings through the XSLT mapping module.
Target Groups
  • Customer service
  • Development
  • IT
  • IT service
  • Security management
  • Service providers
Available in Service Package
  • GOLD
Package Name in OTRS Package Manager
  • OTRSReady2AdoptWebServices

Note

This feature add-on requires the Ticket Invoker feature.