Ready2Adopt Web Services

Not only do you use a single instance of OTRS, but you may also use additional OTRS installations and other tools. This can make accessing data inconvenient. Luckily, the following web services provide a workaround:

  • Jira connector

  • Bugzilla connector

  • OTRS-OTRS connector

Benefits
  • All data is centrally accessible in OTRS.

  • Execute arbitrary complex mappings through the XSLT mapping module.

Target Groups
  • Customer service

  • Development

  • IT

  • IT service

  • Security management

  • Service providers

Available in Service Package
  • GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager
  • OTRSReady2AdoptWebServices

Note

This feature requires the Ticket Invoker feature.

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