Ready2Adopt Processes

Many processes in our everyday working life are standardized and recurring – and thus are ideal for using a process template.

With templates, mistakes can be avoided and tasks can be done faster. Improved quality and efficiency are the result!

The following process templates are available in OTRS:

  • Time off requests

  • Room reservations

  • Office supply requests

  • Travel expenses

  • Complaints about materials

Benefits
  • Quick execution of routine tasks.

  • Error reduction due to predefined processes.

  • Time saved on recurring tasks.

  • Quality assurance through specified processes.

  • Overview of the current status of an edit.

  • Automation options.

Target Groups
  • Complaint management

  • Customer service

  • Facility management

  • Human resources

Available in Service Package
  • SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager
  • OTRSReady2AdoptProcesses

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