Many processes in our everyday working life are standardized and recurring – and thus are ideal for using a process template.
With templates, mistakes can be avoided and tasks can be done faster. Improved quality and efficiency are the result!
The following process templates are available in OTRS:
- Time off requests
- Room reservations
- Office supply requests
- Travel expenses
- Complaints about materials
- Quick execution of routine tasks.
- Error reduction due to predefined processes.
- Time saved on recurring tasks.
- Quality assurance through specified processes.
- Overview of the current status of an edit.
- Automation options.
- Target Groups
- Complaint management
- Customer service
- Facility management
- Human resources
- Available in Service Package
- Package Name in OTRS Package Manager