Many processes in our everyday working life are standardized and recurring – and thus are ideal for using a process template.
With templates, mistakes can be avoided and tasks can be done faster. Improved quality and efficiency are the result!
The following process templates are available in OTRS:
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Time off requests
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Room reservations
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Office supply requests
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Travel expenses
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Complaints about materials
- Benefits
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Quick execution of routine tasks.
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Error reduction due to predefined processes.
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Time saved on recurring tasks.
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Quality assurance through specified processes.
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Overview of the current status of an edit.
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Automation options.
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- Target Groups
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Complaint management
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Customer service
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Facility management
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Human resources
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- Available in Service Package
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SILVER, GOLD, TITANIUM, PLATINUM
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- Package Name in OTRS Package Manager
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OTRSReady2AdoptProcesses
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