Ready2Adopt Processes

Many processes in our everyday working life are standardized and recurring – and thus are ideal for using a process template.

With templates, mistakes can be avoided and tasks can be done faster. Improved quality and efficiency are the result!

The following process templates are available in OTRS:

  • Time off requests
  • Room reservations
  • Office supply requests
  • Travel expenses
  • Complaints about materials
Benefits
  • Quick execution of routine tasks.
  • Error reduction due to predefined processes.
  • Time saved on recurring tasks.
  • Quality assurance through specified processes.
  • Overview of the current status of an edit.
  • Automation options.
Target Groups
  • Complaint management
  • Customer service
  • Facility management
  • Human resources
Available in Service Package
  • SILVER
Package Name in OTRS Package Manager
  • OTRSReady2AdoptProcesses