Ready2Adopt ITSM ProcessesΒΆ

Use the following predefined processes in the IT service management disciplines of service design, service operation and service transition:

Service Design:

  • Availability Management (proactive)
  • Availability Management (reactive)
  • Catalog Management
  • Continuity Management
  • Service Design Coordination (individual design)
  • Service Level Management
  • Supplier Management

Service Operation:

  • Access Management
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment Management
  • Service Validation and Testing

Service Transition:

  • Change Evaluation
  • Knowledge Management
  • Release and Deployment Management
  • Service Asset and Configuration Management
  • Service Transition Planning and Support
Benefits
  • Continual service improvement (CSI) through pre-defined ITIL processes.
  • Higher efficiency and quality through proven ITIL-inspired processes.
Target Groups
  • Customer service
  • Facility management
  • IT
  • IT service
  • Security management
  • Service providers
Available in Service Package
  • GOLD
Package Name in OTRS Package Manager
  • OTRSReady2AdoptITSMProcesses

Note

This feature add-on requires the Configuration Management feature.