Ready2Adopt ITSM ProcessesΒΆ
Use the following predefined processes in the IT service management disciplines of service design, service operation and service transition:
Service Design:
- Availability Management (proactive)
- Availability Management (reactive)
- Catalog Management
- Continuity Management
- Service Design Coordination (individual design)
- Service Level Management
- Supplier Management
Service Operation:
- Access Management
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment Management
- Service Validation and Testing
Service Transition:
- Change Evaluation
- Knowledge Management
- Release and Deployment Management
- Service Asset and Configuration Management
- Service Transition Planning and Support
- Benefits
- Continual service improvement (CSI) through pre-defined ITIL processes.
- Higher efficiency and quality through proven ITIL-inspired processes.
- Target Groups
- Customer service
- Facility management
- IT
- IT service
- Security management
- Service providers
- Available in Service Package
- SILVER, GOLD, TITANIUM, PLATINIUM
- Package Name in OTRS Package Manager
- OTRSReady2AdoptITSMProcesses
Note
This feature add-on requires the Configuration Management feature.