After installation of the package, it is possible to send an article to a customer user when an agent starts a new process ticket.
New Process Ticket
To send an email to a customer user via a process ticket:
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Click on the Process Ticket menu item in the Action menu or click on the Start Processes menu item in the main menu.
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Select a process from the drop-down list.
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Enter your customer information as already known from email tickets.
On submitting the activity dialog, the article gets sent to the configured customer user.
