Process Management Article Email¶
This feature add-on makes it possible to add email addresses to process management articles, as well as send them via email. This guarantees a more direct communication straight from the process and therefore increases the transparency of the process communication.
- More flexible usage of the OTRS process management.
- Direct communication with customers or other agents straight from the process.
- Greater transparency for customers or other agents regarding the process step their request is in.
- More interactivity with the customer or other agents during the process.
- More efficient design of your business processes.
- Target Groups
- Process managers
- External IT
- Internal IT
- Customer service
- Facility management
- And many more
- Available in Service Package
- Package Name in OTRS Package Manager