Process Management Article EmailΒΆ

This feature add-on makes it possible to add email addresses to process management articles, as well as send them via email. This guarantees a more direct communication straight from the process and therefore increases the transparency of the process communication.

Benefits
  • More flexible usage of the OTRS process management.
  • Direct communication with customers or other agents straight from the process.
  • Greater transparency for customers or other agents regarding the process step their request is in.
  • More interactivity with the customer or other agents during the process.
  • More efficient design of your business processes.
Target Groups
  • Process managers
  • External IT
  • Internal IT
  • Customer service
  • Facility management
  • And many more
Available in Service Package
  • GOLD
Package Name in OTRS Package Manager
  • OTRSProcessManagementArticleEmail