This feature makes it possible to add email addresses to process management articles, as well as send them via email. This guarantees a more direct communication straight from the process and therefore increases the transparency of the process communication.
- Benefits
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More flexible usage of the OTRS process management.
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Direct communication with customers or other agents straight from the process.
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Greater transparency for customers or other agents regarding the process step their request is in.
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More interactivity with the customer or other agents during the process.
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More efficient design of your business processes.
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- Target Groups
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Process managers
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External IT
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Internal IT
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Customer service
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Facility management
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And many more
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- Available in Service Package
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SILVER, GOLD, TITANIUM, PLATINUM
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- Package Name in OTRS Package Manager
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OTRSProcessManagementArticleEmail
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