Primary / SecondaryΒΆ

This package adds support to define a primary ticket and some secondary tickets that follow their primary ticket updates:

  • Replies (sent new articles as email)
  • Notes (any new article)
  • State changes (including pending time set)
  • Priority changes
  • Owner changes
  • Responsible changes
  • Lock status changes

The primary/secondary relations are very flexible. It is possible to create new primary ticket, remove the primary or the secondary status or assign a ticket as the secondary ticket of another ticket.


This package has been renamed in this release. The former name was Master / Slave until OTRS 7.

Available in Service Package
  • No service package needed
Package Name in OTRS Package Manager
  • OTRSPrimarySecondary


Not compatible with the following feature add-on: