Administrator Interface

This package has no administrator interface.

Configuration

This package includes the functionality to create articles for a ticket with the X-OTRS-OutOfOffice header without changing the status of the ticket. The module also prevents the locking of the ticket if mentioned header is present.

To configure this feature:

1. Go to the System Configuration screen.
2. Select OTRSOutOfOffice in the Navigation widget.
3. Navigate to Core → Email → PostMaster in the navigation tree.
4. Activate the setting OTRSOutOfOffice-Header.
5. Select OTRS in the Navigation widget.
6. Navigate to Core → Email → PostMaster in the navigation tree.
7. Add the X-OTRS-OutOfOffice header to the end of the list in setting PostmasterX-Header.
8. Deploy the settings.
9. Go to the PostMaster Filters screen of the administrator interface and add a new postmaster filter.
10. Set email header X-OTRS-OutOfOffice with value 1 of an incoming email based on whatever regular expression or text you want to use (e.g. Subject: [Out of Office]).
11. Click on the Save button.