OTRS Documentation OTRS Feature Add-ons Manual Logo
8.0

Contents

  • Introduction
  • Advanced Escalations
  • Advanced Generic Agent
  • Advanced Ticket Article Forward
  • Agent Email Interface
  • Automated FAQ Ticket Creator
  • Automatic Start of Processes
  • Calendar Resource Planning
  • CI Assignment Attribute Dynamic Field Map
  • CI References
  • CIs in Customer Frontend
  • Configuration Management Connector
  • Custom Contact Fields
  • Customer Frontend Link Object
  • Customer-specific Services
  • Dashboard News Widget
  • Data Privacy Protection
  • Delete Attachments
  • Dynamic Field Attachment
  • Dynamic Field Calculation
  • Dynamic Field CI
  • Dynamic Field Database
  • Dynamic Field Web Service
  • Dynamic Sender Addresses
  • Escalation Suspend
  • Extended Ticket Stats
  • Hide/Show Dynamic Fields
  • Link Object Connector
    • Administrator Interface
    • Agent Interface
    • External Interface
  • Out of Office
  • Process Management Article Email
  • Ready2Adopt ITSM Processes
  • Ready2Adopt Processes
  • Ready2Adopt Web Services
  • Restore Pending Information
  • Restrict Customer Data View
  • Service-based Queue Routing
  • Service Categories
  • State Pre-selection Response Templates
  • System Configuration History
  • System Monitoring
  • Ticket Forms
  • Ticket Invoker
  • Ticket Queue Selection
  • Ticket Watchlist
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  • Link Object Connector

Link Object ConnectorΒΆ

The main feature of this package is to extend the OTRS generic interface that enables OTRS to accept requests from external systems to interact with the link object.

Benefits
  • Accept requests from external systems to interact with the link object.
Target Groups
  • Development
  • IT service
Available in Service Package
  • GOLD
Package Name in OTRS Package Manager
  • OTRSLinkObjectConnector

Contents

  • Administrator Interface
  • Agent Interface
  • External Interface
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