LDAP Password Notifications¶

This package displays the directory service password policy password expiration message that was previously displayed to users only after they logged on to corporate workstations.

Because of the messages, users can keep their passwords up to date so they can avoid having to update them after log in. This is especially important for users, either agent or a customer user, who need to respond to a ticket in a very short time. In this case, the user can always respond quickly to messages because they do not have to spend valuable minutes updating their expired password.

Notifications can be displayed in several phases, which can be individually configured in the system settings. In the first phase, OTRS informs users via a warning message a few days before the password expires, telling them how many days are left until it needs to get changed.

If companies provide a separate website for updating passwords, it is possible to configure notifications with a link to that website so that users can update their expiring passwords for the notification immediately.

Benefits

Agents and customer users are informed about the required password change.
No time wasted due to expired passwords.
Always a quick response.

Target Groups

External IT
Internal IT
Any company uses directory service
Customer service organizations having many partners or suppliers
External IT service providers
Call centers
Sales departments and sales companies
Advertising or communications agencies

Available in Service Package

SILVER

Package Name in OTRS Package Manager

OTRSLDAPPasswordNotifications

Contents