Personalization

With this feature each agent can select various ticket attributes within the related user preferences. The configuration screen is available in the Focus Topic Settings menu item of the Personalization menu.

Personalization

Personalization

Focus Topic Settings

These settings are for customizing personal notifications. In this screen the agents can set various ticket attributes to focus on those tickets.

Focus Topic Settings

Focus Topic Settings

Select one or more ticket attributes from the drop-down lists.

Note

Ticket Notifications have to be also configured by the system administrator in order to receive the notifications.

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