Dynamic Field Web ServiceΒΆ

With the help of this dynamic field, data from third-party systems can be displayed without custom development.

Benefits
  • Saves time when processing tickets since updating third-party systems is not necessary.
  • Data management does not have to take place within OTRS.
  • Execute arbitrary complex mappings through the XSLT mapping module.
Target Groups
  • Complaint management
  • Customer service
  • Development
  • Document management
  • E-commerce
  • IT
  • IT service
  • Project management
  • Security management
Available in Service Package
  • SILVER
Package Name in OTRS Package Manager
  • OTRSDynamicFieldWebService