Dynamic Field Web Service

With the help of this dynamic field, data from third-party systems can be displayed without custom development.

Benefits
  • Saves time when processing tickets since updating third-party systems is not necessary.

  • Data management does not have to take place within OTRS.

  • Execute arbitrary complex mappings through the XSLT mapping module.

Target Groups
  • Complaint management

  • Customer service

  • Development

  • Document management

  • E-commerce

  • IT

  • IT service

  • Project management

  • Security management

Available in Service Package
  • SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager
  • OTRSDynamicFieldWebService

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