Dynamic Field Web Service¶
With the help of this dynamic field, data from third-party systems can be displayed without custom development.
- Saves time when processing tickets since updating third-party systems is not necessary.
- Data management does not have to take place within OTRS.
- Execute arbitrary complex mappings through the XSLT mapping module.
- Target Groups
- Complaint management
- Customer service
- Document management
- IT service
- Project management
- Security management
- Available in Service Package
- Package Name in OTRS Package Manager