With the help of this dynamic field, data from third-party systems can be displayed without custom development.
- Benefits
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Saves time when processing tickets since updating third-party systems is not necessary.
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Data management does not have to take place within OTRS.
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Execute arbitrary complex mappings through the XSLT mapping module.
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- Target Groups
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Complaint management
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Customer service
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Development
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Document management
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E-commerce
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IT
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IT service
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Project management
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Security management
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- Available in Service Package
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SILVER, GOLD, TITANIUM, PLATINUM
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- Package Name in OTRS Package Manager
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OTRSDynamicFieldWebService
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