Dynamic Field Search Booster¶
For the ticket search in the agent or external interface, existing values of the database are collected in dynamic fields. In highly frequented systems with a large amount of tickets and/or dynamic fields, the high number of entries that have to be searched can cause a considerable delay in the search process. Search results in these systems can only be cached for a short time and then the database inquiry has to be done again.
This feature add-on keeps track of the values used for all relevant dynamic fields and their frequency. In the event of a new inquiry, the feature add-on can now provide the data very quickly. Unnecessary load times are reduced considerably.
- Fast database inquiries.
- System performance improvements.
- Target Groups
- Call centers
- Customer service
- Order management
- Complaint management
- Available in Service Package
- Package Name in OTRS Package Manager