Dynamic Fields

Attachment Dynamic Field Settings

Attachment dynamic field is used to store attachments for tickets and articles.

Article dynamic fields can hold attachments for each ticket article. Attachments stored in an article dynamic field of type attachment can just be downloaded, but not deleted or changed.

Ticket dynamic fields can hold attachments for each ticket. Attachments stored in a ticket dynamic field of type attachment are stored once for each ticket and can be downloaded and deleted.

Maximum amount of attachments *

This setting holds the amount of files that can be stored in the dynamic field of type attachment per ticket or article. Increasing this value enables the agents to add more files. Reducing this amount does not delete attachments already stored in dynamic fields of type attachment, but reduces the possibility for adding files up to the configured maximum.

Maximum attachment size *

This setting holds the maximum file size in megabyte each uploaded file can have. If an agent is uploading a file greater than the here configured file size, the file is accepted initially. As soon as the upload is done, the size is checked and the file gets deleted as well as the user informed that the file was not stored because it exceeded the maximum attachment size limit.