Data Privacy ProtectionΒΆ

This feature add-on takes care about the data privacy of specific information within OTRS. Based on customizable rules, different actions can be performed on different types of data.


The use of this feature add-on can result in a complete loss of data! We recommend a backup of the database before execution and if possible a test on a test system.


The use of this feature add-on is at your own risk. OTRS AG does not take any responsibility for lost data.

  • Compliance with data protection guidelines.
Target Groups
  • IT service management
  • Human resources
  • Internal IT
  • Government
  • IT service
  • Security management
Available in Service Package
Package Name in OTRS Package Manager
  • OTRSDataPrivacyProtection


This feature is available only for managed customers.