Customer Frontend Link Object
With this feature add-on, linked knowledge base articles, tickets and other objects, can be displayed in the ticket detail view of the external interface. In the system configuration, you can easily select whether you want to display linked tickets and/or knowledge base articles in the external interface.
In addition, the feature add-on ensures that only those linked tickets for which the customer user has read or write access rights are displayed. If this is not the case, linked tickets are not displayed to stop the customer user from receiving unnecessary error messages.
- More transparent communication with customers.
- More efficient workflow to display knowledge base articles in the external interface.
- Gives customers greater insight into the incident-solving process.
- Target Groups
- Internal and external IT
- Customer service
- Facility management
- Available in Service Package
- Package Name in OTRS Package Manager