Customer Frontend Link Object¶

With this feature add-on, linked knowledge base articles, tickets and other objects, can be displayed in the ticket detail view of the external interface. In the system configuration, you can easily select whether you want to display linked tickets and/or knowledge base articles in the external interface.

In addition, the feature add-on ensures that only those linked tickets for which the customer user has read or write access rights are displayed. If this is not the case, linked tickets are not displayed to stop the customer user from receiving unnecessary error messages.

Benefits

More transparent communication with customers.
More efficient workflow to display knowledge base articles in the external interface.
Gives customers greater insight into the incident-solving process.

Target Groups

Internal and external IT
Customer service
Facility management

Available in Service Package

SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager

OTRSCustomerFrontendLinkObject

Note

Not compatible with the following feature add-on:

CIs in Customer Frontend

Contents