Customer Activity WidgetΒΆ

This feature add-on provides a dashboard widget that allows agents to define a set of customers to automatically query. It displays a table showing the related number of open, locked and escalated tickets. Drill down to specific tickets by simply clicking on one of the numbers shown per customer.

Benefits
  • Shows the current distribution of tickets at a single glance.
  • Tickets can be selected from the overview using just one click.
  • Facilitates ticket prioritization.
Target Groups
  • IT service providers
  • Finance
  • Sales
  • And many more
Available in Service Package
  • SILVER
Package Name in OTRS Package Manager
  • OTRSCustomerActivityWidget