Customer Activity Widget

This feature provides a dashboard widget that allows agents to define a set of customers to automatically query. It displays a table showing the related number of open, locked and escalated tickets. Drill down to specific tickets by simply clicking on one of the numbers shown per customer.

Benefits
  • Shows the current distribution of tickets at a single glance.

  • Tickets can be selected from the overview using just one click.

  • Facilitates ticket prioritization.

Target Groups
  • IT service providers

  • Finance

  • Sales

  • And many more

Available in Service Package
  • SILVER, GOLD, TITANIUM, PLATINUM

Package Name in OTRS Package Manager
  • OTRSCustomerActivityWidget

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