Customer Activity Widget¶
This feature add-on provides a dashboard widget that allows agents to define a set of customers to automatically query. It displays a table showing the related number of open, locked and escalated tickets. Drill down to specific tickets by simply clicking on one of the numbers shown per customer.
- Shows the current distribution of tickets at a single glance.
- Tickets can be selected from the overview using just one click.
- Facilitates ticket prioritization.
- Target Groups
- IT service providers
- And many more
- Available in Service Package
- Package Name in OTRS Package Manager