This feature provides a dashboard widget that allows agents to define a set of customers to automatically query. It displays a table showing the related number of open, locked and escalated tickets. Drill down to specific tickets by simply clicking on one of the numbers shown per customer.
- Benefits
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Shows the current distribution of tickets at a single glance.
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Tickets can be selected from the overview using just one click.
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Facilitates ticket prioritization.
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- Target Groups
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IT service providers
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Finance
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Sales
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And many more
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- Available in Service Package
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SILVER, GOLD, TITANIUM, PLATINUM
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- Package Name in OTRS Package Manager
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OTRSCustomerActivityWidget
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