Configuration Management Connector

This package contains the feature that provides ITSM functionality for the generic interface. It allows to add invokers to request configuration items from remote systems and sync them to the OTRS database.

Additionally this package contains an invoker to sync links between objects from a remote system to the local link database. It is also possible to synchronize configuration items between two OTRS instances using a special synchronization invoker.

Available in Service Package

• SILVER, GOLD, TITANIUM, PLATINIUM

Package Name in OTRS Package Manager

• OTRSConfigurationManagementConnector

Note

This feature add-on requires the Configuration Management feature.

Contents

• Administrator Interface
• Agent Interface
• External Interface