ArticlesΒΆ

This package implements a category folder structure for standard templates. This folder structure will be shown in any forms that produce an article. The folder structure is a new drop-down field named Text Template by Category, where the template can be selected in a category tree.

Text Template by Category Field

Text Template by Category Field

Note

The type of the template and the queue of the ticket determine whether a template is displayed in a specific category folder structure. The category determines in which category structure the template is shown.