The Template Management screen is extended with new fields.
New Fields
- To
-
The person, to whom the ticket is created for. This will be the To field of the email.
- Cc
-
Other addresses as carbon copy of the email, if needed.
- Bcc
-
Other addresses as blind carbon copy of the email, if needed.
- Queue
-
The queue where the ticket should be placed to use the template.
- Category
-
The category for the text template. The category can be also assigned in the Templates ↔ Categories screen.
