Use this screen to add categories to the system. The category management screen is available in the Categories module of the Ticket Settings group.
Manage Categories
To add a category:
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Click on the Add category button in the left sidebar.
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Fill in the required fields.
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Click on the Save button.
Warning
Categories can not be deleted from the system. They can only be deactivated by setting the Validity option to invalid or invalid-temporarily.
To edit a category:
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Click on a category in the list of categories.
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Modify the fields.
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Click on the Save or Save and finish button.
Category Settings
The following settings are available when adding or editing this resource. The fields marked with an asterisk are mandatory.
- Category *
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The name of this resource. Any type of characters can be entered to this field including uppercase letters and spaces. The name will be displayed in the overview table.
- Sub-category of
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It is possible to add the new category under an existing one as sub-category. This will be displayed as Parent Category::Child Category.
- Valid *
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Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to valid. Setting this field to invalid or invalid-temporarily will disable the use of the resource.
- Comment
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Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
