Administrator Interface

This package has no administrator interface.

System Configuration

The agent interface address should be set to the same as in setting Core → Email → NotificationSenderEmail.

To check if the addresses are the same:

  1. Go to System Configuration screen.
  2. Select OTRS in the Navigation widget.
  3. Navigate to Core → Email in the navigation tree and search for setting NotificationSenderEmail.
  4. Change the email address if needed, and remember it.
  5. Select OTRSAgentEmailInterface in the Navigation widget.
  6. Navigate to Core → Email → PostMaster in the navigation tree.
  7. Change the value of key AgentInterfaceAddress to the same as set in step 3.