This package has no dedicated administrator interface, only extends the existing screens.
This package extends the ticket actions of the Generic Agent module of the administrator interface. Dynamic fields of type date or date and time will be extended with the functionality to set absolute, relative or no date for the dynamic field.
To set relative dates:
- Open the Generic Agent screen in administrator interface.
- Expand the tab Update/Add Ticket Attributes.
- Set relative dates for date or date and time dynamic fields.
The values can be positive like +5 days or negative like -10 hours based on the current time.